Geneseo, NY – Coast Professional, Inc. (Coast), a leader in the accounts receivable management and contact center industries, proudly announces the promotion of Tara Malcolm to the position of Vice President of Operations. With two decades of industry experience, Ms. Malcolm's unwavering dedication and leadership have been instrumental to the company's success.
As Vice President of Operations, Ms. Malcolm takes the helm of operational and managerial oversight for Coast's Customer Care Representatives, bolstering compliance with contractual requirements while exemplifying unparalleled customer service for clients.
Her role encompasses a range of vital responsibilities focused on operational enhancement and strategic advancement. This includes evaluating systems, reports, and processes for continuous improvement in efficiency, oversight, and control. Collaborating closely with the Compliance team, she identifies trends and improvement opportunities. She also collaborates with the Training team to ensure training protocols exceed regulatory requirements. Working alongside the Business Analytics team, she identifies key performance indicators and employs data to refine Coast’s business strategies.
Ms. Malcolm's career began 20 years ago as a Debt Collector. Since then, she has rapidly advanced through various roles, including Manager, Senior Manager, Director, and Senior Director.
Jonathan Prince, Coast's Chief Executive Officer, praised Ms. Malcolm’s genuine leadership style and her ability to inspire respect among colleagues.
"Tara's vision, dedication, and industry knowledge have helped elevate Coast to new heights," Mr. Prince said. "Her achievements are pivotal, and she continues to prove that supported and valued employees thrive, impacting the company's revenue and success positively. Tara Malcolm's promotion to Vice President of Operations is a testament to her exceptional leadership skills and unwavering commitment to Coast's growth and excellence.”
About Coast Professional, Inc.:
Coast Professional, Inc. is a full-service accounts receivable management and contact center company dedicated to respectful and ethical communication with consumers. Coast provides essential call center services to hundreds of clients including federal, state, and county governments; higher education institutions; municipalities; and courts. Coast is an eight-time honoree on the Inc. 5000 list for America’s Fastest-Growing Private Companies provided by Inc. Magazine and in 2021, was recognized for the sixth time as one of the “Best Places to Work in Collections” by insideARM.com and Best Companies Group. Since 1976, Coast has worked closely with clients to increase recoveries by assisting consumers in resolving their financial obligations. Coast’s success is exemplified by exceptional recoveries, superior service, and dedication to the highest levels of compliance. More information about Coast can be found at www.coastprofessional.com