TAMPA, Fla. -- OneTouch Direct, a global business process outsourcing company, today announced the appointment of Toby Parrish as the Chief Executive Officer (CEO) of OTD Americas, its newest company subsidiary. In this role, Toby is responsible for leading all aspects of the company’s operations management, client support, and development to deliver best-in-class performance for high-value brands.

Based on more than 25 years of industry experience, Toby is a seasoned BPO executive with a successful history building and preparing customer engagement contact center companies for high growth in new verticals. He brings a wealth of knowledge and excellent strategic and leadership skills to this role with a proven track record developing diverse, high performance teams across operations, technology, finance, human resources, data analytics and client service supporting some of the most recognized brands in the world. Toby’s years of experience include specialization in operations and strategic growth initiatives with established expertise leveraging operational scale across a global footprint, from North America, Central America, South America, Philippines, China, and the US. 

Chris Reed, OneTouch Direct’s Executive Vice President, said, “Toby is highly qualified to lead OTD Americas. We are confident his industry expertise and business acumen will be key to driving our growth and expansion.” 

“I am honored and humbled to have been selected to lead OTD Americas,” said Toby Parrish. “I have been impressed by the Company’s operational excellence, outstanding culture, and the quality of our people. I'm excited by the tremendous opportunity to leverage the size and scale of OTD Americas to capture growth opportunities and deliver value to our client partners.”

About OTD Americas

OTD Americas, the nearshore subsidiary arm for OneTouch Direct, provides full service contact solutions from state of the art centers in Colombia, Mexico, Asia, and Eastern Europe with the ability to build to suit upon client demand. As a contact center outsourcing company, OTD Americas offers integrated omni-channel customer engagement for customer service, collections, back office support, and custom technology solutions designed to drive exceptional customer interactions and enhance our clients’ brands. Partnering with leading global brands representing clients in Banking and Financial Services, Consumer Auto, FinTech, Healthcare, Insurance, Media, Retail and e-commerce, Technology, Telecom, and Utilities industries, OTD Americas is focused on facilitating our clients’ strategic growth with Class A workplace, leveraging exceptional employee attrition rates, and ensuring brand protection in a competitive unique cost benefit structure. Our global delivery model offers flexible onshore, nearshore, offshore, and WAHA service options spanning the US, Mexico, Colombia, Asia, and Eastern Europe. 

About OneTouch Direct

OneTouch Direct, parent company for OTD Americas, is a US based business process outsourcing company delivering best-in-class customer experiences (CX) for some of the world’s largest and most loved brands. Rooted in our passion and deep expertise, OneTouch Direct creates unified brand experiences that break the rules and foster meaningful relationships. For over 20 years, our people-centric, data driven outsourcing solutions have powered better revenues and profitability across the full customer life cycle. For more information visit https://www.onetouchdirect.com/.

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