Prodigal Announces Partnership: Best-in-Class Contact Center Telephony Meets Best-in- Class Interaction Intelligence

MOUNTAIN VIEW, Calif.-- Prodigal, the intelligence layer for lenders, is proud to announce a strategic partnership with LiveVox, a leading cloud-based provider of customer service and digital engagement tools.

Customer interactions provide invaluable insights on financial health, experiential, and behavioral data, but also represent an epicenter of inefficiency and compliance risk. Prodigal’s partnership with LiveVox joins two performance-driven, omnichannel solutions together in a simple and modular handshake to put consumers first.

LiveVox offers a cutting-edge API ecosystem to support integrations with its world-class telephony infrastructure. LiveVox’s platform forks out real-time shadow audio streams to power intelligent applications.

Prodigal easily integrates with LiveVox to deliver real-time, in-browser interaction intelligence. For Prodigal customers, this partnership represents a major milestone on their technological evolution: real-time intelligence and agent productivity are available in browser, no IT bandwidth negotiation required.

Prodigal will seamlessly deliver products that translate customer interactions to insights, meeting the growing need for accurate intelligence across healthcare, consumer lending, and collections industries.

In addition to consumer experience benefits, Prodigal customers can expect productivity benefits as insights empower agents with after-call summaries and next-action prompts.

“I’m excited to bring the transformative value of a Prodigal and LiveVox partnership to our customers. When we align with like-minded organizations to improve our solutions, we can offer more than the sum of our parts: 1+1 = 5,” said Shantanu Gangal, CEO of Prodigal.

Long-time Prodigal customers already see that premium. Said Greg Schubert, President & CEO of Sequium Asset Solutions, “Prodigal's real time insights had material impact quickly. It made agents both effective on every customer interaction and efficient between interactions. Prodigal’s native integration with LiveVox made these business goals our sole focus from day one.”

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow at @LiveVox or visit livevox.com.