HOUSTON, Texas – LTD Financial Services, L.P., a full-service accounts receivable management and business process outsourcing company, is pleased to announce that LuJuana DeFrance has joined the company as Director of Client Relationship Management. As a CEO direct report, she will continue to expand LTD’s “Client First” philosophy and serve as a strategic point of contact for LTD clients by creating an effective process and information flow between client services, operations, data operations, and other disciplines. Her responsibilities include effective project management; onboarding new clients, projects, and services; and ensuring customer success with accurate current reporting and attentive quality service for client satisfaction while building value-driven tenured client partnerships for the organization.
“Based on an aggressive growth plan that includes expanding our domestic and nearshore footprint, LTD will leverage LuJuana’s expertise to support our BPO, Collections, and current traditional third party Recovery services,” said David John, CEO. “In addition, her in-depth understanding of client expectations for success will guide LTD’s strategic client focus initiatives for an exponential growth forecast in 2021.”
LuJuana is a long-term ARM/CRM industry professional with vendor management experience for the entire account lifecycle on behalf of prestigious Fortune 500 leaders in the banking, credit card, consumer finance auto (captive and non-captive lenders), student loan, fintech, entertainment, and internet industries for clients such as Ally Financial, America First Finance, Bank of America, BBVA Compass, Freedom Financial, Harley-Davidson, Honda, Hyundai, Navient, Nissan, and PayPal, among others. Her previous roles positioned her to build a “Client First” quality service platform with an emphasis on customer success, quality, accountability, innovation, and teamwork. Most recently, she served as the Project Launch Manager for first party, third party, and various BPO projects domestic and nearshore at Constar Financial and Constar International, and prior to that, as the Client Services Manager at Constar building an industry-recognized full-service quality client success service team.
For more information, contact LuJuana DeFrance via email at firstname.lastname@example.org.
About LTD Financial Services, L.P.
Established in 1993, LTD Financial Services, L.P. is a nationally recognized provider of ARM and BPO services. LTD’s solutions consistently deliver quality customer experiences and superior financial results for our clients through leading technology, omni-channel communications, and data-driven decisions in a fully compliant, customer-centric culture. Our approach places our clients first in every aspect of our relationship including Customer Solutions, Care, Collections, Recovery, Compliance, Controls, Communication, and Accountability.