Jessica Hearn

KATY, Texas -- Universal Fidelity LP (UFLP) is proud to announce Jessica Hearn as majority owner and CEO.  We are pleased that UFLP is now certified as a Women-Owned Small Business by the Small Business Administration (SBA) under the WOSB program. UFLP is celebrating 30 years in the accounts receivable management (ARM) and call center industry this February. 

In the last 30 years, the company has watched the ever-changing landscape of the industry firsthand.  Jessica stated, “the technology enhancements this industry has been a part of and provided to clients and consumers is vast, and I look forward to the future enhancements.”  UFLP has experienced the Great Recession, hurricanes, including Hurricane Harvey, and now a pandemic.  These events have made the company experienced and prepared for the ever-changing environment. 

Jessica began her career in the ARM industry in 1996.  She is a graduate of the University of St. Thomas (Houston) with her bachelor’s degree in Business Administration.


Jessica has managed and led multiple departments throughout her 26 years at UFLP, she received the RMAI Certification for certified receivables compliance professional, and she is a member of the ACA Financial Literacy committee.  Jessica participates in annual industry conferences and is a member of the Greater Houston Women’s Chamber of Commerce.

A resident of Katy, Texas, Jessica enjoys spending time with her husband, three children, three Great Danes, and two French Bulldogs.  Her husband, Scott Hearn, also has been in the ARM industry since 1994. Jessica enjoys volunteering in many facets of their community.  Her most memorable volunteer experience was teaching financial literacy at a local high school. 

“There is a great opportunity to educate the next generation on credit, debt, school loans, budgets, credit scores, the whole encompassing financial responsibility.”

UFLP is a national accounts receivable management and call center operation. Universal Fidelity is looking forward to 2021, their 30th year of business, and the opportunities afforded by WOSB certification.

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