NILES, Ill. -- Unifin, Inc (Unifin), a Veteran Owned Small Business that has sub-contracted on the U.S. Department of Education's (ED) Defaulted Student Loan contract since 2012 is seeking to establish sub-contracts on ED’s Next Generation Servicing Environment contract. 

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Located just outside of Chicago, Ill. inside the old Arrow Financials Services location on Touhy, Unifin has built out a new state of the art call center facility with a seat capacity of 400. Clint Daoud, EVP and Co-Founder stated, “It’s a bit surreal to come back to the place that gave me my first opportunity in the ARM space 20 years ago. We feel like we have some big shoes to fill by being in the space where Arrow once occupied, but we believe we have the team, technology, and know-how to get close!”

Unifin, Inc. is a full-service BPO & Accounts Receivable Management firm licensed and bonded nationally. With experience servicing multiple ED sub-contracts over the past 8 years, Unifin understands the demand, scope, and complexity that an ED sub-contract brings. With a focus on Protecting its client’s brand and image, Compliance, Superior Performance, and Complete Transparency, Unifin is positioned for aggressive growth as a Govt. Sub-Contractor, ARM agency and BPO. 

As veterans on the task order, Unifin’s management and staff understand the complexity and demanding challenges that come with the ED contract.  In addition to traditional collections and skip tracing efforts, Unifin has serviced the ED contract from A to Z. Over the past 8 years, Unifin has:

  • Developed and trained a team of professional:
    • Managers, Supervisors, and Trainers
    • Collectors
    • AWG reps
    • Operations support representatives (Rehab callers that followed up on declined/NSF payments & missing/incomplete apps)
    • Administrative Resolution representatives
  • The infrastructure and financial backing in place to support as many agents as the contractor needs
  • Physical and IT security to satisfy compliance with ED’s FISMA standards
  • Knowledge and experience managing ED compliance audits
  • Properly completing the Federal Declaration application
  • Experience dealing with Federal requests and on-site agent interviews
  • Training material and trainers that can satisfy ED’s requirements for Compliance, Privacy Act, and Security Awareness Training
  • The expertise to manage accounts on ED’s DMCS (Titanium) system

Unifin also is:

  • Veteran Owned 
  • Small Business Self Certified
  • Currently Sub-Contracting with a staff of trained ED contract professionals with clearance

For additional information about Unifin’s services, Inc. please contact Clint Daoud at clint@unifirns.com, 847-787-1980 or Scott Nicholson at snicholson@unifinrs.com, 630-674-5211.


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