GENESEO, N.Y. -- Coast Professional, Inc. (Coast) recently promoted both Chad Reese and Randy Diffy to Director of Operations. Chad will serve as Director of Operations at the company’s Elma, NY office, while Randy will be at Coast’s West Monroe, LA office. These promotions are a result of the employees’ experience and success, as well as the company’s significant growth over the past year. 

Chad started with Coast in 2018 as a Rehabilitation Manager and quickly advanced his career to Director of Operations. He now oversees 45 employees and is responsible for ensuring an optimum balance of productivity. Chad will be responsible for the continued performance on one of the company’s federal government contracts. He has more than 18 years of experience in the collection industry and resides in Arcade, NY. 

Randy began his career with Coast in 2014 in an administrative support role. He was promoted to Manager of Operations in 2016 and to Director of Operations in 2019. Randy is responsible for evaluating the company’s everyday business systems with a focus on process improvement, increased efficiency, oversight, and control. He will oversee the company’s higher education business line and the administrative teams. Randy resides in West Monroe, LA. 

“Both Chad and Randy are dedicated, hard-working employees who earned their promotions by adhering to and upholding Coast’s core values,” said Coast COO, Jon Prince. “They are both experts in this field and are bringing over 23 years of combined industry experience to their new positions. We truly believe in the advantages of promoting internally and recognizing our employees for their hard work, knowledge, and skills. Chad and Randy are a perfect example of this mentality.”

About Coast Professional, Inc.:

Coast Professional, Inc. is an accounts receivable management company, dedicated to the respectful and ethical collection of higher education and government debt. Coast provides professional collection services to over 200 campus-based colleges, universities, and government clients. Coast is a six-time honoree on the Inc. 5000 list for American’s Fastest-Growing Private Companies provided by Inc. Magazine and in 2019, was recognized for the fourth time as one of the “Best Places to Work In Collections” by and Best Companies Group. Since 1976, Coast has worked closely with clients to increase recoveries by assisting consumers in resolving their financial obligations. Coast’s success is exemplified by exceptional recoveries, superior service, and dedication to the highest levels of compliance. More information about Coast can be found at

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