NASHVILLE, Tenn. -- Frost-Arnett is honored to be awarded the 2017 Torch Award for Ethical Commerce by the Better Business Bureau (BBB) of Middle Tennessee, in the 175+ employee category.

“The BBB Torch Awards program is a rigorous entry for any business participating in the nomination process”, say’s Courtney McGee, chair of the Torch Awards Committee. “This is not a popularity contest. Each nominee was required to submit an entry responding to and providing supporting documentation to four business performance criteria that build trust with employees, customers and vendors in the marketplace.”

“The grounding principle that has driven Frost-Arnett since its inception is our desire to operate in an ethical and moral manner – always choosing the hard right over the easy wrong,” said Paul Sachtleben, President of Frost-Arnett (pictured below). “I’m comfortable saying that it is our most important value and our extended success would not have been possible without each generation of dedicated employees carrying that forward.”

Established in 1998, the BBB Torch Awards for Ethical Commerce spotlights companies in Middle Tennessee that exemplify BBB’s mission of ethical business practices. Frost-Arnett will receive this prestigious recognition during a celebration held by the BBB at our office with employees, business partners and customers.

“Presenting the Torch Award to each recipient at their place of business celebrates the vital role employees have in fostering a culture of ethical business principles,” said Kathleen Calligan, CEO, BBB Middle TN. “Trust is the golden currency that creates customer loyalty, sustains business success and raises the standards for commerce in Middle Tennessee.”


About Frost Arnett

Frost-Arnett has built a reputation for Service and Results second to none in the Accounts Receivable Management (ARM) industry.
Our dedication to the following three core business philosophies, and our understanding that each is equally important to our clients, makes us unique and have stood the test of time:

  • Consumer Respect: Our representatives are trained to understand that the best outcomes occur when we focus on both account resolution and protecting your patient-provider relationships.
  • Superior Recovery: Our experienced management team – average tenure over 15 years – combined with our extensive compliance investments, advanced analytics and state-of-the-art technologies have allowed us to adapt to the ever-changing ARM landscape and provide superior recovery for our clients.
  • Customer Service: We are dedicated to providing each client with the utmost support and attention they deserve—only through your success will we achieve our success.

Frost Arnett is a member of the Consumer Relations Consortium (CRC), a group of Larger Market Participants (LMP) in the debt collection industry that proactively engages with regulators and consumer advocacy groups to bridge the gap of understanding and expectations often present between consumers and collectors. CRC members' goal is to collect the right debt, from the right consumer, the right way.

About the BBB

For more than 100 years, Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2016, people turned to BBB more than 224 million times for BBB Business Reviews on more than 5.3 million businesses and Charity Reports on 11,000 charities, all available for free at 

There are over 100 local, independent BBBs across the United States, Canada and Mexico, including BBB Serving Middle Tennessee and Southern Kentucky, which was founded in 1961 and serves 38 counties in Middle Tennessee and seven in Southern Kentucky.

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