Gila LLC, through its business unit, Municipal Services Bureau (MSB), is pleased to announce it has successfully launched its enhanced online portal dedicated to serving the needs of its customers.
“We are keeping our focus on our customers’ needs by providing them an additional avenue to resolve their obligations. Internet-based account management offers our customers discreet access, complete self service, and real-time data,” said Domenick Riccio, Chief Information Officer of MSB. “The portal also provides secure 24/7 access to detailed account information and the ability to make a payment through numerous payment options, all without ever speaking to a live agent,” added Riccio.
All of MSB’s customers now have the ability to look up account details online anytime. They can submit requests for specific information, print receipts, upload supporting documentation relevant to disputes or claims, access general information about MSB, and communicate directly with MSB’s resolution department over email.
“We are so excited the enhanced portal is now live. Customers can get help with their concerns at their convenience, using their preferred method. MSB has proven its ability to find ways to improve recovery rates and generate more revenue for our clients. The enhanced portal is our most recent example,” said Riccio.
MSB collects delinquent court fines, fees and debts, exclusively for more than 550 governmental entities nationwide.
About Municipal Services Bureau
Founded in 1991, Municipal Services Bureau offers outsourced collections, payment processing and call center services to governmental entities nationwide. Headquartered in Austin, Texas, MSB empowers talented employees with advanced technology, data management tools and leading edge business practices to exceed the expectations of its clients. MSB currently works with more than 550 clients in 36 states and is licensed to collect throughout the United States.
MSB distinguishes itself based on its brand: Experience, Execution and Ethics. The Company has achieved the Professional Practices Management System (PPMS) certification from the Association of Credit and Collections Professionals (ACA International). Additionally, the Company is a SAS 70 (Type II) certified service organization and maintains an A+ rating with the Better Business Bureau. MSB is also a sustaining member of the National Association for Court Management (NACM). For more information, please visit www.MuniServ.com or call # 1-800-568-7004.