Edcon Upgrades TRIAD Account Management System

Cape Town, South Africa ? Edcon, Africa’s largest fashion retail group, has signed a contract with PIC Solutions to upgrade their TRIADTM adaptive control system.

TRIAD 8, from Fair Isaac Corporation, is the latest version of the world’s leading adaptive control system. TRIAD provides both account and customer management capabilities in a package that combines predictive analytics, decision-making software and expert strategy consulting to automate and improve credit and customer management decisions for lenders. By making the right decisions for every account in a portfolio, lenders are able to increase revenue, reduce losses, improve customer service and ultimately, increase portfolio profitability and drive sustainable competitive advantage.

Ian Wood, Group Financial Services Executive at Edcon, states, “We have successfully used TRIAD for a number of years and this leading account management solution has significantly improved our business decisions. We are looking forward to using TRIAD 8 to effectively manage our relationships at the customer, product and account level. PIC Solutions strategy consultants will work closely with us during this upgrade, to ensure that the new system continues to improve our credit and risk decision making.”

Stephen Leonard, Managing Director of PIC Solutions, adds, “Clients using TRIAD have achieved remarkable returns, ranging from reduced delinquency to more effectively supported portfolio growth. TRIAD 8 combines sophisticated software, advanced analytics and decision optimisation techniques to help credit grantors develop, test and implement targeted strategies to improve the profitability of their portfolios and sustain competitive advantage. Our PIC strategy consultants will apply their extensive knowledge of the TRIAD adaptive control system to ensure the success of this upgrade.”

Introduced in 1987, Fair Isaac adaptive control systems today help more than 280 organisations worldwide make more than 44 billion account and customer decisions annually.