NCO Healthcare Services Receives Prestigious HFMA Peer Review Designation

NCO Group, Inc., a global provider of business process outsourcing solutions, announced Wednesday that its Healthcare Services division was recently reviewed by The Healthcare Financial Management Association’s (HFMA) Peer Review Process.

HFMA is the leading membership organization for healthcare financial management executives and leaders. As a result of this thorough review, NCO Healthcare Services’ Eligibility Patient Advocacy Liaison Services (EPALS), Extended Office Services (EOS), and Bad Debt and Legal Recovery Services were all granted the “Peer Reviewed by HFMA®” designation, an extremely important distinction for organizations serving the healthcare industry.

HFMA’s Peer Review process is designed to provide healthcare financial managers with an objective third-party evaluation of products and services used in the healthcare finance workplace. The rigorous, eleven-step process consists of a peer review panel of current customers, prospects who have not made a purchase, and expert HFMA Peer Review board members. Peer Review status approval of the product or service and its performance claims are based on effectiveness, quality and usability, price, value, and customer and technical support.

Criteria for a product or service to display the HFMA Peer Review mark include high survey scores for enhanced productivity for the individual user and for the customer’s organization; ease of installation and use; accuracy and reliability; good value for the price; excellent technical support and customer service, as well as an overall positive rating from reviewers based on a quantitative scale.

Commenting on this momentous accomplishment for NCO, Chief Operating Officer Steve Leckerman said, “To be recognized by HFMA in this regard is an outstanding accomplishment. We are truly honored to receive this distinction from the HFMA Peer Review Process. This evaluation illustrates the success of these services and commitment to our clients. We have served the healthcare industry for more than 80 years and are proud of the long-standing relationships we have with our customers. We look forward to continuous support of our clients with innovative healthcare revenue cycle management solutions, backed by our dedicated employees across the NCO enterprise.”

Over the past year, NCO has expanded its healthcare services into more areas such as medical coding and transcription. The rollout of these new service offerings allows NCO to continuously meet and exceed ever-changing customer demand for both new products and services.

NCO plans to showcase the newly designated Peer Reviewed services at HFMA’s 2011 ANI: The Healthcare Finance Conference from June 26-29 in Orlando, Florida. The conference will include 82 best-practice sessions, Certified Physician Executives, and industry leaders. The conference will cover important topics such as reform, value, clinical transformation, accountable care, and revenue cycle.

NCO Group, Inc. is a leading global provider of business process outsourcing services, primarily focused on accounts receivable management and customer relationship management. NCO provides services through over 100 offices throughout North America, Asia, Europe and Australia.

NCO Healthcare Services is part of NCO Group, Inc. and focuses on meeting the revenue cycle management needs of more than 2,000 healthcare organizations. Providing services from first point of patient access through health information management and collections, NCO Healthcare Services consults with healthcare organizations to provide solutions customized to meet their needs. These customized solutions increase customer satisfaction, reduce costs, and increase financial return on investment.