Making sure your collection agency has committed to compliance with a meaningful investment in the back office is probably one of the most important business decisions you will make.
What is the most urgent threat to a debt collection agency’s perfect compliance record? A live call between a collector and a debtor. But since that interaction is the primary driver of collections, ARM executives cannot eliminate that threat altogether. Rather, they must have a deliberate and mature back office in place for before, during, and after the collection calls are made.
Get the whole story. Download the Report and learn how these functions can drive compliance:
- Complaint Handling
- Call Recording
The long-term return on investment in compliance far outweighs the upfront costs. This is the mindset of a next generation collection agency.
Download the report and strengthen your strategies today.
Chief Content Officer, insideARM.com