Better Hiring, Better Work Environment, Better Quality Management
Wednesday, 30 May 2012, 2.00 p.m. – 3.15 p.m.
Free downloadable report from Interactive Intelligence, Latitude Software, & insideARM.com gets your team thinking about compliance challenges and how to best them.
Compliance Needs to Be More Than Just a Checklist
Some aspects of call center compliance are pretty straight forward. Are you recording calls? Are you storing the recordings in a way that make them difficult, if not impossible, to exploit by outside parties? Is your company – and are your collectors – licensed to collect in the states in which you’re doing business?
Operating questions that can be answered with a yes/no response are easy. However, compliance isn’t simply a matter of making sure a t is crossed and an i dotted.
There are many options available to call centers and collection agencies. insideARM.com, working with Interactive Intelligence and Latitude Software, wanted to get the thoughts and opinions from various voices in the industry on ways to ensure call compliance from your collectors.
“Guaranteeing” Compliance covers:
- Hiring practices
- The work environment
- Agent/collector training
- Recording & quality monitoring
- Real-time speech analytics
The goal: helping you make the best compliance choice for your agency.
Can you guarantee compliance? No – but we can get you pretty close.
Chief Content Officer, insideARM.com