Agency Owners Talk About the Pros and Cons of the Better Business Bureau
Free downloadable report from Persolvo Data Systems & insideARM.com shares the opinions and insights of of owners, attorneys, quality assurance managers, and the BBB itself about the relationship collection agencies have with the BBB.
Does it make practical business sense for a collection agency to join the BBB as a member? How important is a BBB rating to the creditors that agencies work with and the consumers agencies collect from?
From David Newman, President at Ad Astra Recovery Services: “I used to look at complaints to the Better Business Bureau the same way that I looked a E-Oscar disputes. I looked at the time spent dealing with them as an unproductive but necessary cost of doing business as a collection agency. I was wrong on both counts.”
From Jack Gordon, CEO of WebRecon LLC: “I have an issue with the BBB and how it operates in the debt collection arena. Unless things have changed recently, I would be very reluctant as an agency owner to be accredited by them.”
Download the full, free report to read the rest of these opinions, and five others – and then think about your own experiences. Does aligning yourself with your local Better Business Bureau chapter make business sense – or is it not quite as simple as that?
Also be sure to follow our full range of complaints reporting in our Complaints Issue.
Chief Content Officer, insideARM.com