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Nov. 29, 2017, noon Nov. 29, 2017, 1 p.m.
29 November 2017 at 12:00 p.m. ET
29 November 2017 at 01:00 p.m. ET
1 hour

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Leading enterprises have begun implementing artificial intelligence technologies - such as virtual assistants and chatbots - to replicate the role of customer service representatives for general inquiries, payments and overdue debt collection processes.

How will consumers respond to these emerging AI technologies? Join Dan Fox, Field Marketing Manager at Interactions and Jeff Ellis, Director - Customer Experience Services at TXU Energy for a webinar to discuss the results of a comprehensive study on consumer adoption of AI in consumer payments, including:

  •          Channel preferences regarding upcoming or overdue payments
  •          Willingness to interact with artificial intelligence
  •          Consumers’ relative trust of humans and machines