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A Q&A for Agencies on the FCC’s 2015 TCPA Clarification

On July 18, 2015 the FCC published a declaratory ruling in response to questions from the telecommunications, telemarketing, and receivables management industries. This ruling was intended to provide direction and clarity around the definition and use of technology used in contacting consumers; however, many felt this ruling in fact muddied the waters further. What follows […]


ARM-U Spring 2016: Understanding Convenience Fees

This presentation focuses on convenience fees, surcharges, and the grey area collection agencies often find themselves in with regards to both. Laurie Nelson of PaymentVision represents the debt industry’s point of view; and Simon Sandoval-Moshenberg shares his consumer attorney perspective. This presentation was part of insideARM’s ARM-U 2016 Spring Semester, underwritten by Cornerstone Support, LexisNexis Risk Solutions, Neustar, and TransUnion.


Kaulkin Ginsberg’s 2015 Utilities Market Intelligence Series Executive Summary

This series provides accounts receivable management business owners with an in-depth analysis of the utilities industry. The whitepaper, which contains an overview of the series, explains this is a highly-regulated market with a tremendous level of regional fragmentation, but it presents excellent opportunities for ARM companies. Market fragmentation combined with the sheer volume of customers makes this a great market for first- and third-party collections, collection litigation, and client relationship management services.


Top 10 Steps to Vendor and Service Provider Oversight

By now you should have your compliance team in place, your policies and procedures finalized, and your complaint management system humming. But if your organization is a typical collection agency, debt buyer, or collection law firm, you know you have one final hurdle to overcome on your CFPB readiness path: Vendor and service provider management. This ebook will walk you through all of that.


Kaulkin Ginsberg’s 2015 Healthcare Market Intelligence Series Executive Summary

This four-part market intelligence series provides accounts receivable management business owners with an in-depth analysis of the healthcare industry. This is a very diverse sector, but most ARM companies only focus their efforts on hospitals – the largest segment of the healthcare industry. This leaves a lot of money on the table that could be very lucrative, especially for operations looking to diversify and avoid concentration risk.


Your Compliance Compass: On the Horizon for 2016

Join Mike Bevel, Director of Education for the Compliance Professionals Forum, and Stoneleigh Recovery Associates’ General Counsel Kelly Knepper-Stephens as they talk about compliance issues likely to be of concern in 2016. Save time, get informed and keep the regulators at bay with our short (30-minute), FREE webinar on the top three issues in regulation […]


Seven Critical Steps to Prepare for a CFPB Examination

The CFPB has a very broad mandate to regulate the consumer financial market, with the authority to both set the rules and enforce compliance with those rules. The Bureau also has the authority to levy fines against debt collection agencies, collection law firms and debt buyers for violations of consumer protection laws, and a number […]


ARM Industry Pressures – A Frank Conversation with Industry Experts on Challenges and Best Practices

It goes without saying that there are mounting industry pressures on those in the Accounts Receivable Management industry. And the increasing regulatory requirements definitely come at a price to business. This is a playback of a webinar, sponsored by Interactive Intelligence and produced by insideARM, that talks through what industry experts are doing about their best practices for […]

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To the Point: The FCC’s TCPA Consent Order

Developed using the insight and expertise of industry attorneys, this To the Point report, written by insideARM and generously sponsored by Neustar, delves deep into the FCC’s TCPA Consent Order language. This report doesn’t just walk through what agencies should and should not be doing, going forward — it contains the full Q&A from insideARM’s subsequent webinar devoted […]