On July 10th the FCC released a package of declaratory rulings to provide clarity on how the commission interprets TCPA, close loops and strengthen consumer protections. Download Neustar’s new FAQ: New TCPA Rules: Key Insights You Should Be Thinking About to get answers to common questions about the new ruling, such as: What the new […]
You must be logged in to download free reports and webinars.
If you don't have an account yet, registration is free and simple. If you're pretty sure you have already registered, but don't remember your password, use the password reset tool (located under the login form).
Regardless of size, collection agencies, debt buyers and collection law firms are required to establish a compliance management system (CMS). Feel like you are falling behind in the race to CFPB readiness? There is help available. The CFPB actually identifies the use of third parties as a viable option when it comes to compliance management.
On June 18, the FCC held an open meeting to reaffirm the Telephone Consumer Protection Act (TCPA) protections against unwanted robocalls, in favor of consumers. After a declaratory ruling and order stemming from the meeting, receivables leaders have once again found themselves in a shifted compliance landscape – What are we to make of the […]
Recent legislative rulings on the TCPA have highlighted the industry’s need for mobile strategies that assure compliance. This DialConnection whitepaper looks at four to get your agency on the right path of compliance and productivity.
David Kaminski of Carlson & Messer, industry-recognized expert in all things TCPA-related, joined insideARM.com for a breaking webinar on what effects the FCC’s new TCPA ruling will have on the collection industry.
DialConnection, a leading provider of contact center software solutions and services for the collections industry presents this webinar replay focusing specifically on mobile strategies in the ever-changing, ever-shifting age of compliance.
Our society’s attitude towards consumer financial products has fundamentally changed since the mortgage meltdown. A key component of this change is a role for the federal government to actively regulate industries where it feels consumers can be easily harmed. While it may not have appeared to the ARM industry that it was being ignored by […]
With alarming frequency, patient complaints are making their way up the chain through both for-profit and nonprofit hospitals – all with the support, and in some instances, encouragement, of the Federal government. Hospitals and their service providers are under the mistaken assumption their operations are flying below the CFPB’s radar. Unfortunately, nothing can be further from […]
When your outsourcing partner can shorten the ramp to performance — the time it takes to fully execute on the mission — that positive first impression generates staying power.
The largest challenge to successful collection efforts today is outbound communications compliance. With many rules to follow, and requirements continually evolving, staying on top of the myriad pieces, components, and pitfalls can take an extraordinary amount of time.