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TransUnion Presents Portfolio Scoring: How a Data-Driven Strategy Can Improve Collections

The mission of every modern debt collection organization is simple: collect more money faster, at a lower cost and with improved consumer satisfaction. Balancing recovery performance while maximizing recovery amounts presents a myriad of challenges, however. It can be difficult to navigate the complex web of dynamic consumer behavior and preferences; regulatory uncertainty at the […]

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Kaulkin Ginsberg’s 2016 Financial Services Market Intelligence Series Executive Summary

This four-part market intelligence series provides accounts receivable management executives with an in-depth analysis of the financial services industry. For the purposes of our analysis, Kaulkin Ginsberg defines the financial services industry as all Federal Deposit Insurance Commission (FDIC) insured entities. As a result, credit unions are excluded from this report. This is a highly-regulated […]

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ARM-U Spring 2016: Understanding Convenience Fees

This presentation focuses on convenience fees, surcharges, and the grey area collection agencies often find themselves in with regards to both. Laurie Nelson of PaymentVision represents the debt industry’s point of view; and Simon Sandoval-Moshenberg shares his consumer attorney perspective. This presentation was part of insideARM’s ARM-U 2016 Spring Semester, underwritten by Cornerstone Support, LexisNexis Risk Solutions, Neustar, and TransUnion.

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Kaulkin Ginsberg’s 2015 Utilities Market Intelligence Series Executive Summary

This series provides accounts receivable management business owners with an in-depth analysis of the utilities industry. The whitepaper, which contains an overview of the series, explains this is a highly-regulated market with a tremendous level of regional fragmentation, but it presents excellent opportunities for ARM companies. Market fragmentation combined with the sheer volume of customers makes this a great market for first- and third-party collections, collection litigation, and client relationship management services.

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Top 10 Steps to Vendor and Service Provider Oversight

By now you should have your compliance team in place, your policies and procedures finalized, and your complaint management system humming. But if your organization is a typical collection agency, debt buyer, or collection law firm, you know you have one final hurdle to overcome on your CFPB readiness path: Vendor and service provider management. This ebook will walk you through all of that.

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Kaulkin Ginsberg’s 2015 Healthcare Market Intelligence Series Executive Summary

This four-part market intelligence series provides accounts receivable management business owners with an in-depth analysis of the healthcare industry. This is a very diverse sector, but most ARM companies only focus their efforts on hospitals – the largest segment of the healthcare industry. This leaves a lot of money on the table that could be very lucrative, especially for operations looking to diversify and avoid concentration risk.