David Kaminski of Carlson & Messer, industry-recognized expert in all things TCPA-related, joined insideARM.com for a breaking webinar on what effects the FCC’s new TCPA ruling will have on the collection industry.
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DialConnection, a leading provider of contact center software solutions and services for the collections industry presents this webinar replay focusing specifically on mobile strategies in the ever-changing, ever-shifting age of compliance.
Our society’s attitude towards consumer financial products has fundamentally changed since the mortgage meltdown. A key component of this change is a role for the federal government to actively regulate industries where it feels consumers can be easily harmed. While it may not have appeared to the ARM industry that it was being ignored by […]
With alarming frequency, patient complaints are making their way up the chain through both for-profit and nonprofit hospitals – all with the support, and in some instances, encouragement, of the Federal government. Hospitals and their service providers are under the mistaken assumption their operations are flying below the CFPB’s radar. Unfortunately, nothing can be further from […]
When your outsourcing partner can shorten the ramp to performance — the time it takes to fully execute on the mission — that positive first impression generates staying power.
Complying with the Telephone Consumer Protection Act (TCPA) is a stiff challenge. The act is designed to safeguard consumers from harassing or predatory calls. Its rules are complex and sometimes difficult to interpret, and failure to adhere can result in large fines. To help you comply with Federal Communications Commission (FCC) regulations and requirements, Neustar has prepared this set of Q&As.
The largest challenge to successful collection efforts today is outbound communications compliance. With many rules to follow, and requirements continually evolving, staying on top of the myriad pieces, components, and pitfalls can take an extraordinary amount of time.
Data Security and compliance play significant roles in Student Loan Collections Your clients are expecting you to conduct various audits of your processes and procedures. There’s overarching regulations like SSAE 16 and those from the CFPB. Add to those requirements from The Higher Education Act of 1964 and the Department of Education, and collecting on […]
It’s Not Just Regulators Who Expect You To Audit for Compliance Your clients are expecting you to conduct various audits of your processes and procedures. An internal audit program is the firewall between your agency’s operations and potential non-compliant actions. But what exactly is an internal audit? And what are some best practices to consider […]
Recently there has been some confusion in the industry about authorizations for Preauthorized ACH and Debit Card payments under Regulation E and NACHA regulations. Some sources are distributing incorrect information. PaymentVision has prepared a detailed
analysis of these requirements, relying on and quoting only authoritative sources.