Employing an effective debt-collection strategy—with the right information solutions provider—helps increase Right-Party Contacts (RPC) and drive operational effectiveness for any company, large or small. The rise of consumer sophistication, government regulations and client work standards continues to drive the demand for effective collection processes—and strategic alliances with information solutions providers are a critical element to success. Your data vendor is an extension of your operation and picking the right one has never been more critical.
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An increasing percentage of people with medical insurance are having difficulty paying medical bills. With growing debt and rising costs, healthcare providers and medical debt collectors are turning to statistical modeling to develop a more targeted and effective patient friendly collections strategy. Download this white paper to learn how statistical models can help you identify which accounts have the highest propensity to pay, helping you make the collections process more efficient and effective leading to cost reductions and increased liquidations.
If your collection agency isn’t involved in the student loan market, then you’re missing out on your share of a $1 trillion pot. The purpose of this report from Ontario Systems is to explain how the size (huge) and dynamic (complex) of the student loan market can be used as an opportunity for debt collectors […]
Conversations with consumers —- whether asking for payment or answering product questions —- are an expensive form of contact, fraught with compliance risk. When handled unsuccessfully, they can negatively impact the bottom line, as well as increase risk of fines and reputational damage for regulatory noncompliance. This paper from FICO looks at how companies can use these analytic insights to achieve profitable business goals.
Despite the advances of the Patient Protection and Affordable Healthcare Act (ACA) related to patient debt (establishing maximum out-of-pocket expenses and other protections), most healthcare finance analysts believe bad debt will increase over the coming years.
In this free whitepaper, sponsored by LexisNexis, you’ll discover best practices from a wide range of healthcare providers who have managed to stem the tide of bad debt increases.
Using these 55 questions, developed by industry-expert Todd Langusch of TECH LOCK, Inc., you’ll be able to immediately see any vulnerabilities your agency may be laboring with.
This comprehensive questionnaire looks at the following risk areas: Risk Assessment, Security Awareness, Overseeing Service providers, Encryption, Transmission of Sensitive or Non-Public Personal Information, Firewall, System Hardening, Regularly Monitor and Test, Strong Access Control measures, General, Remote Access.
Unsure what impact the new Telephone Consumer Protection Act’s (TCPA) regulations will have on your operations and risk mitigation efforts? In this whitepaper from Neustar, cut through the clutter and get straight-forward answers for how to navigate the bumpy regulatory landscape while driving business and operational value. Download the whitepaper now to learn: What […]
Regulatory and economic changes continue to have a profound effect on the way that credit grantors, collection agencies, debt buyers, collection law firms and vendors are running their own businesses. In many instances, compliance trumps performance across major market segments as the new age of regulatory oversight sets in while the economy continues to recover […]
It’s more difficult to measure how well a healthcare business office is functioning now that the Patient Protection and Affordable Care Act (PPACA) has come to bear.
Speech analytics provides the unique ability to automatically ‘score’ every agent contact based on predefined categories and acoustic measures, streamlining the performance management of agents and allowing for a reduction in QA headcount.