Conversations with consumers —- whether asking for payment or answering product questions —- are an expensive form of contact, fraught with compliance risk. When handled unsuccessfully, they can negatively impact the bottom line, as well as increase risk of fines and reputational damage for regulatory noncompliance. This paper from FICO looks at how companies can use these analytic insights to achieve profitable business goals.
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Despite the advances of the Patient Protection and Affordable Healthcare Act (ACA) related to patient debt (establishing maximum out-of-pocket expenses and other protections), most healthcare finance analysts believe bad debt will increase over the coming years.
In this free whitepaper, sponsored by LexisNexis, you’ll discover best practices from a wide range of healthcare providers who have managed to stem the tide of bad debt increases.
Using these 55 questions, developed by industry-expert Todd Langusch of TECH LOCK, Inc., you’ll be able to immediately see any vulnerabilities your agency may be laboring with.
This comprehensive questionnaire looks at the following risk areas: Risk Assessment, Security Awareness, Overseeing Service providers, Encryption, Transmission of Sensitive or Non-Public Personal Information, Firewall, System Hardening, Regularly Monitor and Test, Strong Access Control measures, General, Remote Access.
Unsure what impact the new Telephone Consumer Protection Act’s (TCPA) regulations will have on your operations and risk mitigation efforts? In this whitepaper from Neustar, cut through the clutter and get straight-forward answers for how to navigate the bumpy regulatory landscape while driving business and operational value. Download the whitepaper now to learn: What […]
Regulatory and economic changes continue to have a profound effect on the way that credit grantors, collection agencies, debt buyers, collection law firms and vendors are running their own businesses. In many instances, compliance trumps performance across major market segments as the new age of regulatory oversight sets in while the economy continues to recover […]
It’s more difficult to measure how well a healthcare business office is functioning now that the Patient Protection and Affordable Care Act (PPACA) has come to bear.
Speech analytics provides the unique ability to automatically ‘score’ every agent contact based on predefined categories and acoustic measures, streamlining the performance management of agents and allowing for a reduction in QA headcount.
Join industry veterans Mike Ginsberg of Kaulkin Ginsberg and Rozanne Andersen of Ontario Systems as they put their unique points of view into practice examining the future of the ARM industry. The accounts receivable management (ARM) industry has undergone some major changes, which have uprooted the industry as a whole. In our recent webinar with […]
With less than a year until the switchover to ICD-10, we are entering crunch time. Many healthcare providers only have just begun their planning for the transition, which must be completed by Oct. 1, 2014. More importantly, in survey after survey, many revenue cycle managers or healthcare providers claim they do not know the status of their ICD-10 project.
ICD-10 migration, contrary to what some may think, is not a “coding department problem” or an “IT problem.” Implementing ICD-10 will have ripples throughout the organization, affecting almost every department in some manner.
Even when it’s working right, the U.S. credit reporting system affects all of us. Consumers, who pay their bills promptly, receive higher credit scores; debt collectors who accurately report consumer accounts experience increased recoveries; and lenders who rely on the credit reporting system make better lending decisions.
But the U.S. credit reporting system is in a state of disarray and this spells “n-i-g-ht-m-a-r-e” for data furnishers.