With alarming frequency, patient complaints are making their way up the chain through both for-profit and nonprofit hospitals – all with the support, and in some instances, encouragement, of the Federal government. Hospitals and their service providers are under the mistaken assumption their operations are flying below the CFPB’s radar. Unfortunately, nothing can be further from […]
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When your outsourcing partner can shorten the ramp to performance — the time it takes to fully execute on the mission — that positive first impression generates staying power.
BillingTree has released its third annual survey of collection agency operations professionals, and once again this year the survey found that Compliance was listed as the biggest concern amongst the agencies polled.
Complying with the Telephone Consumer Protection Act (TCPA) is a stiff challenge. The act is designed to safeguard consumers from harassing or predatory calls. Its rules are complex and sometimes difficult to interpret, and failure to adhere can result in large fines. To help you comply with Federal Communications Commission (FCC) regulations and requirements, Neustar has prepared this set of Q&As.
The largest challenge to successful collection efforts today is outbound communications compliance. With many rules to follow, and requirements continually evolving, staying on top of the myriad pieces, components, and pitfalls can take an extraordinary amount of time.
Data Security and compliance play significant roles in Student Loan Collections Your clients are expecting you to conduct various audits of your processes and procedures. There’s overarching regulations like SSAE 16 and those from the CFPB. Add to those requirements from The Higher Education Act of 1964 and the Department of Education, and collecting on […]
It’s Not Just Regulators Who Expect You To Audit for Compliance Your clients are expecting you to conduct various audits of your processes and procedures. An internal audit program is the firewall between your agency’s operations and potential non-compliant actions. But what exactly is an internal audit? And what are some best practices to consider […]
Recently there has been some confusion in the industry about authorizations for Preauthorized ACH and Debit Card payments under Regulation E and NACHA regulations. Some sources are distributing incorrect information. PaymentVision has prepared a detailed
analysis of these requirements, relying on and quoting only authoritative sources.
Intelligent communications and customer self-serve, according to FICO, help you scale the shifting economic, regulatory and social environment. In today’s dynamic collections environment, traditional approaches are less and less effective. New techniques—like self-serve ways for customers to resolve delinquencies from their mobile phone—produce higher ROI for collections time, effort and expense. This whitepaper covers five […]
Employing an effective debt-collection strategy—with the right information solutions provider—helps increase Right-Party Contacts (RPC) and drive operational effectiveness for any company, large or small. The rise of consumer sophistication, government regulations and client work standards continues to drive the demand for effective collection processes—and strategic alliances with information solutions providers are a critical element to success. Your data vendor is an extension of your operation and picking the right one has never been more critical.