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Free Reports and Webinars about Debt Collection and ARM Best Practices

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Top 10 Steps to Vendor and Service Provider Oversight

By now you should have your compliance team in place, your policies and procedures finalized, and your complaint management system humming. But if your organization is a typical collection agency, debt buyer, or collection law firm, you know you have one final hurdle to overcome on your CFPB readiness path: Vendor and service provider management. This ebook will walk you through all of that.

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Kaulkin Ginsberg’s 2015 Healthcare Market Intelligence Series Executive Summary

This four-part market intelligence series provides accounts receivable management business owners with an in-depth analysis of the healthcare industry. This is a very diverse sector, but most ARM companies only focus their efforts on hospitals – the largest segment of the healthcare industry. This leaves a lot of money on the table that could be very lucrative, especially for operations looking to diversify and avoid concentration risk.

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Your Compliance Compass: On the Horizon for 2016

Join Mike Bevel, Director of Education for the Compliance Professionals Forum, and Stoneleigh Recovery Associates’ General Counsel Kelly Knepper-Stephens as they talk about compliance issues likely to be of concern in 2016. Save time, get informed and keep the regulators at bay with our short (30-minute), FREE webinar on the top three issues in regulation […]

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Seven Critical Steps to Prepare for a CFPB Examination

The CFPB has a very broad mandate to regulate the consumer financial market, with the authority to both set the rules and enforce compliance with those rules. The Bureau also has the authority to levy fines against debt collection agencies, collection law firms and debt buyers for violations of consumer protection laws, and a number […]

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ARM Industry Pressures – A Frank Conversation with Industry Experts on Challenges and Best Practices

It goes without saying that there are mounting industry pressures on those in the Accounts Receivable Management industry. And the increasing regulatory requirements definitely come at a price to business. This is a playback of a webinar, sponsored by Interactive Intelligence and produced by insideARM, that talks through what industry experts are doing about their best practices for […]

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To the Point: The FCC’s TCPA Consent Order

Developed using the insight and expertise of industry attorneys, this To the Point report, written by insideARM and generously sponsored by Neustar, delves deep into the FCC’s TCPA Consent Order language. This report doesn’t just walk through what agencies should and should not be doing, going forward — it contains the full Q&A from insideARM’s subsequent webinar devoted […]

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Successful Debt Collection for Government Agencies

When it comes to debt collection, government agencies face unique challenges that collection organizations outside of the public sector don’t.  Shifting mandates, agency consolidation, public and media scrutiny, small budgets and internal staffs and the declining effectiveness of traditional collection methods all create an environment that makes innovation and success difficult. This white paper describes […]

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Achieving Greater Compliance Through Speech Analytics and Call Recording

Given the recent TCPA consent order, a question facing many agencies is: how can you rely upon your recordings? Recorded consumer calls and the full complement of speech analytics could be the thing that makes the difference between a successful and an unsuccessful lawsuit against your agency. This free webinar, developed by DialConnection and produced by insideARM, seeks to answer all of your questions!

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Utilizing Technology to Mitigate the Risk of Dialing in the Wake of the Latest FCC-TCPA Ruling

Since the July 2015 FCC-TCPA Declaratory Ruling, we’ve seen numerous webinars, whitepapers and blogs providing an overwhelming volume of information on the subject. Some of these sources complain about the lack of clarification. Others speculate about the impact of the ruling in the collection sector industry-wide. Still others provide preventative measures and operational re-tooling strategies. […]