Staff Contributors

Patrick is the senior editor of Patrick edits the ARM insider and all content appearing on insideARM. His work has appeared in numerous... (Read more)

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Mike Bevel is an Editor for You can follow him on Twitter: @MikeBevel_iA. You can also email him about Charles Dickens, Shannen Doherty,... (Read more)

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Stephanie is president & CEO of The iA Institute, an organization dedicated to bringing perspective to the complex debt industry through insight and... (Read more)

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Tim Bauer is the President of insideARM. He has previously served in a variety of executive roles within the ARM industry, most recently as Chief Executive... (Read more)

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Contributing Editor Evan J. Albright is an award-winning writer with a lengthy resume in journalism, corporate communications, marketing, public relations,... (Read more)

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Collection Industry Blogs

Friends of insideARM

(The most recent contributors appear first.)

Mike Ginsberg

Kaulkin Ginsberg

As the CEO of Kaulkin Ginsberg, Mike spearheads all of the firm’s advisory business practices. He leads a premier advisory... (Read more)

Kaulkin Ginsberg

Kaulkin Ginsberg

Kaulkin Ginsberg is the leading advisor to the outsourced business services (OBS) industry. For decades, professionals, owners,... (Read more)

Scott Wortman


Tomio Narita

Simmonds & Narita LLP

Tomio is a partner of Simmonds & Narita LLP,, a California law firm specializing in defending claims arising... (Read more)

Carmen Hearn leads the Product Marketing team within Consumer Information Services that has responsibility for acquisitions,... (Read more)

Lex Patterson

DAKCS Software

Lex Patterson Joined the DAKCS Software Systems team in 1988. He spent the first 19 years in various leadership positions... (Read more)

Lindsey Walters

Lindsey Walters is the Client Marketing Associate at Lindsey conceptualizes and formulates marketing campaigns... (Read more)

Ronald Canter

The Law Ofifces of Ronald S. Canter LLC

Mr. Canter is the founding member of The Law Offices of Ronald S. Canter, LLC of Rockville, Maryland. He is a member of the... (Read more)

Marcelo Aita

NCB Management Services, Inc.

Marcelo A. Aita is President and CEO for the NCB group of companies. NCB Management Services, Inc. is a national accounts... (Read more)

Donald Maurice

Maurice & Needleman, P.C.

Don Maurice is President of Maurice & Needleman, P.C., whose attorneys specialize in all areas of creditors’ rights... (Read more)

Rozanne M. Andersen

Ontario Systems

ROZANNE M. ANDERSEN is widely recognized for her advocacy work on behalf of the collection, debt purchasing and financial... (Read more)

Stacy Spradling

Radius Global Solutions

A Professional of Human Resources (PHR) with a Bachelor’s Degree in Business Administration, Stacy Spradling is a credible... (Read more)

Michael Wright


Michael Wright manages TECH LOCK’s Security & Compliance practice with a decade of experience in information security... (Read more)

Joann Needleman

Maurice & Needleman

John Rossman

Moss & Barnett, P.A.

John K. Rossman is a shareholder and Chair of the Creditors' Remedies Practice Group at Moss & Barnett, P.A. Mr. Rossman... (Read more)

Jason Horsley is Director of Market Planning for LexisNexis Risk Solutions.... (Read more)

Analiese Fusner, Esq., CHC, CCEP joined RevSpring in 2013 as General Counsel and Chief Compliance Officer. She is responsible... (Read more)

Thomas Dominczyk

Maurice & Needleman

Thomas R. Dominczyk focuses his practice at Maurice & Needleman, P.C. on various aspects of creditors’ rights law,... (Read more)

Winston McGregor

Pulse Marketing USA

Winston McGregor, JD, MBA, CAMS had worked for over 20 years with fortune 100 companies on compliance, legal drafting, and... (Read more)

Terrel Bird is co-founder and CEO of TCN, Inc.... (Read more)

Lewis Wiener

Sutherland Asbill & Brennan LLP

Lewis Wiener, an experienced trial attorney with more than 25 years of trial and counseling experience, brings creativity... (Read more)

P-R Stark

Promontory Financial Group

Paula-Rose (P-R) Stark was one of the first employees at the Consumer Financial Protection Bureau, from which she joined... (Read more)

Phil C. Solomon

Revenue Cycle News

Phil C. Solomon is a healthcare finance and revenue cycle BPO strategist with experience spanning three decades. He is a... (Read more)

Roberta Schultz

ProSource Billing

Roberta Schultz is Director of Operations at ProSource Billing, Inc., a part of the Array Services Group family of companies.... (Read more)

Jennifer Szumiesz is the Director of Marketing & Operations at She works with her team to confirm that... (Read more)

Amy Jonker

Dykema Gossett PLLC

Kim Phan

Ballard Spahr LLP

Kim Phan provides guidance to Ballard Spahr LLP clients on Consumer Financial Protection Bureau activity. Ms. Phan's experience... (Read more)

Linda Straub Jones

LexisNexis Risk Solutions

Linda Straub Jones is a Director of Market Planning for Compliance at LexisNexis Risk Solutions. Her specialties include... (Read more)

Becky Burr is Neustar's Chief Privacy Officer and Deputy General Counsel. She is a founding member of the board of directors... (Read more)

Nick Bernardo

Net Gain Marketing

Nick Bernardo is president of Net Gain Marketing, Inc. (NGM), a marketing consulting and information services firm based... (Read more)

Ranjan Dharmaraja

Quantrax Corporation Inc.

Ranjan Dharmaraja is the founder of Quantrax Corporation and has 25 years of experience in the collection industry.... (Read more)

John Telford is CEO North America for TDX Group. John was previously Managing Director of Debt Sale, Recoveries Management,... (Read more)

Chris Smith is a consultant with TDX Group.... (Read more)

Julie Melton

Columbia Ultimate

Julie A. Melton serves as Columbia Ultimate's Director of Marketing, and has been with the company since 2007. She received... (Read more)

As Senior Product Marketing Manager at SoundBite, Hugh is responsible for packaging, positioning and launching SoundBite’s... (Read more)

Steve Stone

Ontario Systems Corporation

As a senior consultant on the Contact Performance team, Steve Stone works closely with Ontario Systems’ telephony clients... (Read more)

Casey Stanley

Ontario Systems

Casey has more than 15 years of combined experience with Ontario Systems in sales, marketing, and strategic planning. His... (Read more)

David Kaminski

Carlson & Messer LLP

Matt Edmunds

SoundBite Communications

Matt Edmunds brings 20 years of hands-on industry and operational experience to his role at SoundBite Communications. As... (Read more)

Brian Welch

American InfoSource

Chris Bohlin

SoundBite Communications

Chris Bohlin is the Senior Product Manager for SoundBite’s voice applications including its Hosted Dialer and Automated... (Read more)

Hannah Singerman

Weltman, Weinberg & Reis Co, LPA

Hannah Singerman, attorney with Weltman, Weinberg, & Reis Co., practices in Commercial Collections, with a focus on the... (Read more)

Martin Sher

AmSher Collection Agency

Martin Sher, Co-CEO of AmSher Collection Agency and a past president of ACA International, is the author of the Collector’s... (Read more)

Michael Etmund

Moss & Barnett

Michael T. Etmund is an attorney with Moss & Barnett, practicing in the areas of collection and in the defense of the... (Read more)

Mark Luber

LexisNexis Risk Solutions

Mark Luber is responsible for leading the data and analytics strategy, along with Receivables Management strategy, for LexisNexis... (Read more)

Stephanie Levy

Stephanie Levy is the Online Content Producer for She develops, writes and markets multimedia content for... (Read more)

Dave Rudd is DialerFan, a champion of the collection industry, focused on improving collection capabilities through technology... (Read more)

Joel Rosenthal

JJL Process Corporation

Michael Thurman

Loeb & Loeb LLP

Michael A. Thurman is a partner in Loeb and Loeb’s Los Angeles office and co-head of the firm’s Consumer Financial Protection... (Read more)

John Tallarico

SoundBite Communications

As the Vice President of Product Management for SoundBite Communications, John is responsible for the strategic evolution... (Read more)

Alan Kaplinsky

Ballard Spahr LLP

Alan S. Kaplinsky is a senior partner in the Business and Finance Department at Ballard Spahr LLP and Chair of the Consumer... (Read more)

The National List of Attorneys

The National List of Attorneys

The National List of Attorneys began serving the credit and collections industry in 1900. Through the years, The National... (Read more)

Jeff Dickey

Persolvo Data Systems

Jeff Dickey is the EVP of Marketing and Sales for Persolvo Data Systems in Irvine, CA. Persolvo is the largest aggregator... (Read more)

Michael Lamm

Corporate Advisory Solutions

Michael oversees all types of M&A and related advisory assignments, including buy-side and sell-side representation,... (Read more)

Jim Milton

SoundBite Communications

As President and CEO, Jim Milton is responsible for leading the team at SoundBite towards attaining the undisputed market... (Read more)

Rob Norwood

J.C. Christensen and Associates