Contributors

Staff Contributors

Patrick is the senior editor of insideARM.com. Patrick edits the ARM insider and all content appearing on insideARM. His work has appeared in numerous... (Read more)

Recent Posts

Michael is the Chief Content Officer of insideARM.com and insidePatientFinance.com. He is responsible for directing all daily content published by these... (Read more)

Recent Posts

Mike Bevel is an Editor for insideARM.com. You can follow him on Twitter: @MikeBevel_iA. You can also email him about Charles Dickens, Shannen Doherty,... (Read more)

Recent Posts

Stephanie is president and publisher of insideARM.com and insidePatientFinance.com. Her varied background includes careers in live entertainment, aerospace... (Read more)

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Contributing Editor Evan J. Albright is an award-winning writer with a lengthy resume in journalism, corporate communications, marketing, public relations,... (Read more)

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Collection Industry Blogs

Friends of insideARM

(The most recent contributors appear first.)

Dave Rudd is DialerFan, a champion of the collection industry, focused on improving collection capabilities through technology... (Read more)

David Kaminski

Carlson & Messer LLP

Mike Ginsberg

Kaulkin Ginsberg

As the CEO of Kaulkin Ginsberg, Mike spearheads all of the firm’s advisory business practices. He leads a premier advisory... (Read more)

Chris Bohlin

SoundBite Communications

Chris Bohlin is the Senior Product Manager for SoundBite’s voice applications including its Hosted Dialer and Automated... (Read more)

Joel Rosenthal

JJL Process Corporation

The National List of Attorneys

The National List of Attorneys

The National List of Attorneys began serving the credit and collections industry in 1900. Through the years, The National... (Read more)

Jeff Dickey

Persolvo Data Systems

Jeff Dickey is the EVP of Marketing and Sales for Persolvo Data Systems in Irvine, CA. Persolvo is the largest aggregator... (Read more)

John Tallarico

SoundBite Communications

As the Vice President of Product Management for SoundBite Communications, John is responsible for the strategic evolution... (Read more)

Michael Lamm

Kaulkin Ginsberg

Michael oversees all types of M&A and related advisory assignments, including buy-side and sell-side representation,... (Read more)

John Rossman

Moss & Barnett, P.A.

John K. Rossman is a shareholder and Chair of the Creditors' Remedies Practice Group at Moss & Barnett, P.A. Mr.... (Read more)

Jim Milton

SoundBite Communications

As President and CEO, Jim Milton is responsible for leading the team at SoundBite towards attaining the undisputed market... (Read more)

Rob Norwood

J.C. Christensen and Associates

John Keyes

SoundBite Communications

John Keyes has more than 20 years of experience in the software industry, with roles in marketing, professional services... (Read more)

Frank Sherlock

SoundBite Communications

As Global Business Development Director for SoundBite Communications, Frank is responsible for expanding global client and... (Read more)

Rick Olejnik

Surefire Data Solutions

Rick Olejnik is the CEO of Surefire Data Solutions and the CISO of Rausch, Sturm, Israel, Enerson & Hornik. He is based... (Read more)

Dennis Guetterman

Array Services Group

Dennis Guetterman has been in the financial, banking, and collection industries for 25 years. He has been Vice President... (Read more)

Darren Ferko

Expert Global Solutions

Darren Ferko, Expert Global Solutions’ Director of Talent Management has supported organizational development and talent... (Read more)

Mark Russell

Kaulkin Ginsberg

Mark serves as a senior dealmaker at Kaulkin Ginsberg. He is well versed in managing all forms of M&A and related assignments,... (Read more)

As a Product Marketing Manager at CallMiner, Jason is responsible for defining, developing and implementing market strategies... (Read more)

As Senior Product Marketing Manager at SoundBite, Hugh is responsible for packaging, positioning and launching SoundBite’s... (Read more)

Matt Edmunds

SoundBite Communications

Matt Edmunds brings 20 years of hands-on industry and operational experience to his role at SoundBite Communications. As... (Read more)

Dean Kaplan

The Kaplan Group

The Kaplan Group is a commercial collection agency with distinct expertise in large... (Read more)

Jeff Stroum

SoundBite Communications

Walter Steele is the Chief Operating Officer of F.H. Cann & Associates (FHC). He is a Six Sigma Black Belt with over... (Read more)

Kevin Cline

NCO Financial Systems, Inc.

Kevin Cline, Expert Global Solutions Director of Virtual Learning, has worked in the accounts receivables industry for 22... (Read more)

As the Vice President of Marketing, Debbie Braunert brings 20 years of high tech marketing experience to SoundBite Communications,... (Read more)

Tim Segall

SoundBite

Tim Segall drives the innovation of SoundBite’s on-demand, multi-channel Proactive Customer Communications Platform. Tim... (Read more)

Ranjan Dharmaraja

Quantrax Corp.

Ranjan Dharmaraja is the founder of Quantrax Corporation and has 25 years of experience in the collection industry.... (Read more)

Ryan Watson

Acquisition Management, Inc.

Ryan Watson is an experienced debt analyst, with more than six years experience examining debt portfolios of every size and... (Read more)

Nick Bernardo

Net Gain Marketing

Nick Bernardo is president of Net Gain Marketing, Inc. (NGM), a marketing consulting and information services firm based... (Read more)

Howard Enders

Phillips & Cohen Associates, Ltd.

Howard A. Enders, Esq. serves as President and COO of Phillips & Cohen Associates, Ltd., a national collection agency... (Read more)

Robert Fite

LexisNexis

Rob Fite is the Vice President of Collection Solutions for LexisNexis® Risk Solutions, and brings with him nearly 20 years... (Read more)

Gina McNaughton

The McNaughton Group

Gina McNaughton is a recognized Debt Collection Subject Matter Expert (SME) with over 20 years leadership experience in the... (Read more)

Andrew Housser

Freedom Financial Network, LLC

Andrew Housser is the co-founder and CEO of Freedom Financial Network, LLC (FFN), based in San Mateo, Calif., which provides... (Read more)

Dina Sha'altiel

NCO Group, Inc.

Dina Sha'altiel, NCO VP, Voice of the Consumer, oversees the NCO Consumer Help Unit, which handles 40,000 incoming calls... (Read more)

Ezra Becker

TransUnion LLC

Ezra Becker is vice president of research and consulting in TransUnion's financial services business unit.... (Read more)

Renée Wilson

Kingston Data and Credit

Renée Wilson is a Receivables Manager at Kingston Data and Credit. She is a recent graduate from Wilfrid Laurier University... (Read more)

Faith Braverman

Eltman, Eltman and Cooper

Faith Braverman has been in the ARM industry for 6 years. Initially as VP of Client Services at You’ve Got Claims and in... (Read more)

John Nemo

Nemo Media Group

PR and Social Media Consultant John Nemo is the former Public Relations Director for ACA International. Reach him online... (Read more)

Mr. King has more than 20 years of experience in credit and call center operations. He is responsible for NCO Financial Systems’... (Read more)

Linda Straub Jones

LexisNexis Risk Solutions

Linda Straub Jones is a Senior Product Manager at LexisNexis Risk Solutions specializing in Bankrutpcy and Deceased data.... (Read more)

Tomio Narita

Simmonds & Narita LLP

Tomio is a partner of Simmonds & Narita LLP, www.snllp.com, a California law firm specializing in defending claims arising... (Read more)

Donald Maurice

Maurice & Needleman, P.C.

Don Maurice is President of Maurice & Needleman, P.C., whose attorneys specialize in all areas of creditors’ rights... (Read more)

Tom Gillespie

ACCESS RECEIVABLES MANAGEMENT

Tom Gillespie is President of Access Receivables, Inc., a comprehensive accounts receivable management firm based in Towson,... (Read more)

Tim Smith

Firstsource

Tim Smith is Senior Vice President of Collections at Firstsource Solutions... (Read more)

Don Taylor

Array Services Group

Don Taylor is Sr. Vice President of Sales for Array Services Group, Inc. Through J.C. Christensen & Associates, Inc.,... (Read more)

Brett Sivits

The Intelitech Group

Brett is an Associate Partner at The Intelitech Group, a consulting firm exclusively focused on the accounts receivable industry.... (Read more)

Alan Kaplinsky

Ballard Spahr LLP

Alan S. Kaplinsky is a senior partner in the Business and Finance Department at Ballard Spahr LLP and Chair of the Consumer... (Read more)

Dave Yohe

BillingTree

Dave Yohe is Director of Corporate Marketing at BillingTree, the proven leader in on-demand payment processing.... (Read more)

DANTOM Systems Known for its innovation and flawless execution, DANTOM Systems... (Read more)

David Bizar

Seyfarth Shaw, LLP

David M. Bizar is a partner in the Boston office of Seyfarth Shaw LLP. Mr. Bizar represents national and federal savings... (Read more)

Teresa Dodson

Persolvo Data Systems

Teresa Dodson serves as Managing Partner/Chief Operating Officer of Persolvo Data Systems. Persolvo Data Systems has been... (Read more)

ACA International, the Association of Credit and Collection Professionals, is the comprehensive, knowledge-based resource... (Read more)

William Sturm

Rausch, Sturm, Israel, Enerson & Hornik

Jerry Ashton

CFO Advisors, Inc.

Jerry Ashton, former CEO and President of CFO Advisors, Inc. and now semi-retired, consults to senior executives in the application... (Read more)

Pietro Stuardi

Holtz Rubenstein Reminick LLP

Pietro M. Stuardi, CPA is a senior tax associate at Holtz Rubenstein Reminick LLP, specializing in international taxation... (Read more)

Gary Jensen

collector mentor

Gary Jensen is the founder and chief learning officer of Skills World, and editor of collector mentor. He has 12 years of... (Read more)

Bill Wells

LexisNexis

Bill Wells is Market Planning Consultant, Receivables Management for LexisNexis and is a 20-year credit and collection industry... (Read more)