Stephanie Levy is the Online Content Producer for insideARM.com. She develops, writes and markets multimedia content for the Research Library and news stories for insideARM. Stephanie has seven years of journalism experience in web, television and print, covering everything from robots to dumpster-diving for beer (seriously). Stephanie has a Bachelors of Journalism in Radio-Television Journalism from the University of Missouri-Columbia. Follow her on Twitter, @stephanie_levy, if you like debt collection news and Missouri sports.
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Should the Consumer Financial Protection Bureau issue guidance about what it considers appropriate attorney oversight when filing debt collection lawsuits? According to a recent insideARM.com home page poll, readers are split on the issue. According to the poll, 64 percent of poll participants generally believe that the CFPB should provide guidance on attorney oversight. But […]
Call monitoring means more than making sure your collectors are saying the right things. A comprehensive call monitoring program is crucial in the era of CFPB supervision. Join insideOperations for a Call Monitoring webinar on Thursday, August 24 at 2 p.m. Eastern. You’ll learn how to develop a call monitoring program that boosts regulatory compliance and […]
The Higher Education Affordability Act, proposed by Sen. Tom Harkin (D-Iowa), would require the Department of Education to terminate contracts with private collection agencies if they violate the FDCPA or UDAAP.
The Louisiana Department of Revenue issued a Request for Proposals Thursday for debt collectors to work for the state’s new Office of Debt Recovery on an as-needed basis. ODR would be part of the Department of Revenue, and would be responsible for the collection of delinquent debts on behalf of state agencies.
For the first time this year, litigation surrounding the Fair Debt Collection Practices Act increased from one month to the next, but Telephone Consumer Protection Act and Fair Credit Reporting Act litigation decreased compared to the prior month, according to the latest data from WebRecon. However, when comparing data from June 2014 to June 2013, […]
A federal class action lawsuit in Seattle alleges that a collection agency used the King County prosecutor’s seals on debt collection letters to consumers, while failing to disclose that the letter was from a collection agency and not a law enforcement office. The plaintiffs say they received seemingly official letters from Missouri-based collection agency Bounceback which included threats of jail time if consumers didn’t pay the amount of the debt and more than $180 in fees. Bounceback was able to use the county prosecutor’s seal on these collection letters because it participates in a “check enforcement program,” where county prosecutors rent out the prosecutor’s seal and letterhead in exchange for a cut of the collection fees.
Louisiana Secretary of Revenue Tim Barfield told the state Cash Management Review Board Thursday that the state’s new Office of Debt Recovery (ODR) is on schedule to be fully operational within three years. ODR will be an automated, centralized debt collection office that provides collection services for state agencies. It will include a suite of debt collection […]
A consumer gives you a contact number that turns out to be his cell phone. What do you do? In a poll-meets-pop-quiz of insideARM.com readers, 36.5 percent of participants said that when they get a contact number from a consumer that turns out to be a cell phone, they continue to call a consumer as […]
On July 14, the Consumer Financial Protection Bureau filed a lawsuit against Frederick J. Hanna & Associates, a debt collection law firm that it redefined as a “lawsuit mill.” The CFPB alleges that the firm churned out hundreds of thousands of debt collection lawsuits with little or no oversight from attorneys, and violated the FDCPA in the process. In […]
The U.S. District Court for the Western District of New York issued a temporary restraining order and asset freeze against a Buffalo, NY-based debt collection operation Monday, after the Federal Trade Commission and New York Attorney General’s Office filed a joint complaint alleging the operation used lies and threats against consumers in violation of federal and state laws.