Stephanie Levy is the Online Content Producer for insideARM.com. She develops, writes and markets multimedia content for the Research Library and news stories for insideARM. Stephanie has seven years of journalism experience in web, television and print, covering everything from robots to dumpster-diving for beer (seriously). Stephanie has a Bachelors of Journalism in Radio-Television Journalism from the University of Missouri-Columbia. Follow her on Twitter, @stephanie_levy, if you like debt collection news and Missouri sports.
Network with Stephanie Levyon LinkedIn on Twitter
According to a recent insideARM.com poll, 62 percent of collectors say that the main purpose of their call monitoring program is to make sure collectors say the right things in phone conversations with consumers. But in the real world, your call monitoring program has to cover much more of your call center’s operations. Here’s how […]
The National Consumer Law Center released a pretty one-sided report about the role debt collectors play in collecting student loan debt for the Department of Education. But fear not: Student loan collection is a viable market, no matter how “icky” some might believe it to be. That’s why we created our new report, Student Loans – […]
Call centers manually monitor only two percent of their calls on average, according to a new report from Genesys. And because of the massive volume of calls being handled daily, quality analysts are only capable of reviewing up to five percent of the calls in their contact center. Register Now: Genesys’s free September 4 speech […]
The student loan market is the second-largest debt pool in the U.S.; and since it’s also the fastest-growing collections market, it may soon become the biggest pool nationwide. This means that if your collection agency isn’t involved in the student loan market, then you’re missing out on your share of a $1 trillion pot.
If your collection agency isn’t involved in the student loan market, then you’re missing out on your share of a $1 trillion pot. The purpose of this report from Ontario Systems is to explain how the size (huge) and dynamic (complex) of the student loan market can be used as an opportunity for debt collectors […]
Should the Consumer Financial Protection Bureau issue guidance about what it considers appropriate attorney oversight when filing debt collection lawsuits? According to a recent insideARM.com home page poll, readers are split on the issue. According to the poll, 64 percent of poll participants generally believe that the CFPB should provide guidance on attorney oversight. But […]
Call monitoring means more than making sure your collectors are saying the right things. A comprehensive call monitoring program is crucial in the era of CFPB supervision. Join insideOperations for a Call Monitoring webinar on Thursday, August 24 at 2 p.m. Eastern. You’ll learn how to develop a call monitoring program that boosts regulatory compliance and […]
The Higher Education Affordability Act, proposed by Sen. Tom Harkin (D-Iowa), would require the Department of Education to terminate contracts with private collection agencies if they violate the FDCPA or UDAAP.
The Louisiana Department of Revenue issued a Request for Proposals Thursday for debt collectors to work for the state’s new Office of Debt Recovery on an as-needed basis. ODR would be part of the Department of Revenue, and would be responsible for the collection of delinquent debts on behalf of state agencies.
For the first time this year, litigation surrounding the Fair Debt Collection Practices Act increased from one month to the next, but Telephone Consumer Protection Act and Fair Credit Reporting Act litigation decreased compared to the prior month, according to the latest data from WebRecon. However, when comparing data from June 2014 to June 2013, […]