Mike Bevel is an Editor for insideARM.com. You can follow him on Twitter: @MikeBevel_iA. You can also email him about Charles Dickens, Shannen Doherty, Angela Lansbury, and "Murder, She Wrote." He lives, laughs, and loves in Rockville, Maryland. He is terrified of whales.
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insideARM and The Compliance Professionals Forum are looking for compliance- and operations-themed presentations for their spring and fall semesters of ARM-U. ARM-U is a three-day series of webinars. Each presentation is 90 minutes, and two sessions happen each day. Spring Semester is March 22, 23, and 24 (with sessions from 2.00 p.m. – 3.30 p.m. Eastern; […]
In a 6-3 “no” for the industry, Ruth Bader Ginsberg, in her majority opinion, writes, “Campbell’s settlement bid and Rule 68 offer of judgment, once rejected, had no continuing efficacy. Absent Gomez’s acceptance, Campbell’s settlement offer remained only a proposal, binding neither Campbell nor Gomez. Having rejected Campbell’s settlement bid, and given Campbell’scontinuing denial of liability, Gomez gained no entitlement to the relief Campbell previously offered.”
Technology options like this were mentioned back in June, when the FCC held its mid-year TCPA clarification hearing. Several commissioners described the technology as a consumer-friendly way to escape the perceived constant pressure of intrusive calls. But is it possible this technology can do more harm for consumers and their financial health than good?
Policies and Procedures are here to stay and will become the heartbeat of your organization. Aside from all the elaborate ways of writing policies and understanding the right approach to use when developing procedures, one must first consider and understand how they will impact the health of your organization from a different angle.
By now you should have your compliance team in place, your policies and procedures finalized, and your complaint management system humming. But if your organization is a typical collection agency, debt buyer, or collection law firm, you know you have one final hurdle to overcome on your CFPB readiness path: Vendor and service provider management. This ebook will walk you through all of that.
As 2015 winds to a close, it might be illustrative to take a look at some of the bigger actions the CFPB has taken in its oversight of the ARM industry. 1) Special Attention to Service Providers/Vendors In early April of 2015, we learned that the CFPB had filed suit against a network of companies […]
FDCPA suits “unexpectedly [caught] fire this year, up more than 1200 suits (+14.5%) over this time in 2014,” according to Gordon. FCRA suits “works out to a dramatic +39% increase over this time last year,” and “TCPA’s YTD numbers have recovered due to the combination of a strong October and a weak few months at the end of 2014. Now up almost 200 suits (+8.7%) over this time last year, TCPA seems to have avoided the likelihood of a decline.” But none of this should be a surprise, so why is it?
Given the recent TCPA consent order, a question facing many agencies is: how can you rely upon your recordings? Recorded consumer calls and the full complement of speech analytics could be the thing that makes the difference between a successful and an unsuccessful lawsuit against your agency. This free webinar, developed by DialConnection and produced by insideARM, seeks to answer all of your questions!
Debt industry compliance professionals in both the Columbus, Ohio, region; and the Atlanta, Georgia, region, met this past week in regional discussion groups to talk, as peers, about issues each person is facing in an industry defined more by flux than by clarity. These meetings, hosted by The Compliance Professionals Forum, (and made possible by the […]
There is a lot in the FCC’s July Consent Order that gave most in the collection industry pause – but of particular concern was the idea of the “one-strike” rule, and how it relates to consumer consent. Per the FCC, “[T]he TCPA requires the consent not of the intended recipient of the call, but of […]