Mike Bevel is an Editor for insideARM.com. You can follow him on Twitter: @MikeBevel_iA. You can also email him about Charles Dickens, Shannen Doherty, Angela Lansbury, and "Murder, She Wrote." He lives, laughs, and loves in Rockville, Maryland. He is terrified of whales.
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The Telephone Consumer Protection Act played to packed audiences through two sessions Wednesday at ACA International’s 75th Anniversary Convention & Expo in Chicago. At issues for those in the debt industry are: effective consent language and present capacity.
Despite the advances of the Patient Protection and Affordable Healthcare Act (ACA) related to patient debt (establishing maximum out-of-pocket expenses and other protections), most healthcare finance analysts believe bad debt will increase over the coming years.
In this free whitepaper, sponsored by LexisNexis, you’ll discover best practices from a wide range of healthcare providers who have managed to stem the tide of bad debt increases.
in the eyes of the Consumer Financial Protection Bureau, debt collectors and creditors are two sides of the same coin — and both covered under CFPB oversight equally. This means the beginning of new opportunities for debt collectors and creditors to start to work together to ensure best practices and compliance under this new regulatory scrutiny.
Much has changed the technological landscape from the early days of the FDCPA to today. In 1978, we didn’t have cell phones or caller ID. The consumer could either sit there and listen to the ring on the phone and not answer it, or he might be compelled to take it off the line and let the person hear a busy signal. Either way, consumers were aware that the call was being made at the time. In this “new normal,” what are the best practices?
In February 2014, BillingTree, in cooperation with insideARM.com, conducted its second annual survey of collection agency operations professionals. The purpose of the survey was to benchmark the usage of collection technology solutions and the priorities of decision-making accounts receivable management (ARM) professionals and examine year-over-year trends as the industry navigates a shifting business and regulatory environment. This white paper delves into key findings of how collection agencies are harnessing technology to improve business processes and maintain compliance in an ever-shifting regulatory landscape.
Apollo Nida, a name you don’t need to know but probably do, set up a fake collection agency as one of the many schemes he came up with to try to compete with his wife, Phaedra Parks, another person whom you should spend zero percent of your brain remembering. Parks is an actress on a […]
In its Q1 2014 earnings report, filed with the SEC, Equifax revealed that it has received a Civil Investigative Demand from the CFPB over whether the credit furnisher is violating the Dodd Frank Act or the Fair Credit Reporting Act. Equifax is currently in discussions with the CFPB regarding a response.
Regulatory and economic changes continue to have a profound effect on the way that credit grantors, collection agencies, debt buyers, collection law firms and vendors are running their own businesses. In many instances, compliance trumps performance across major market segments as the new age of regulatory oversight sets in while the economy continues to recover […]
There’s an irritating dinner-party-conversation-starter topic about how, because of physics and aerodynamics, bumblebees shouldn’t be able to fly. It’s a ridiculous argument because: (a) bumblebees have been flying just fine since there were bees to bumble; and (b) it’s not like if you told a bumblebee, “Hey, you, with the bumbles: did you know you […]
From a recent Top Story, we learn that a case in California may dictate how collection agencies interact with consumers around call recordings. We wanted to check in with readers, via anonymous poll, to see what the widespread practice currently is. If you’re looking for insight into best practices around phone calls, voicemail, Foti, etc., we […]