Mike Bevel is an Editor for insideARM.com. You can follow him on Twitter: @MikeBevel_iA. You can also email him about Charles Dickens, Shannen Doherty, Angela Lansbury, and "Murder, She Wrote." He lives, laughs, and loves in Rockville, Maryland. He is terrified of whales.
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Onboarding a new employee can be a significant financial risk for a collection agency. You’re often having to pay someone to not be productive for at least a week while he learns the ins and outs of compliance and operations. With that in mind, how much is your collection agency paying, on average, per employee, […]
Collection agencies CAN have an influence on consumer credit scores. But that doesn’t mean that they WILL. And that is the crux of our Pop Quiz. Is there a safe way for collectors to counsel consumers about their credit scores?
According to a variety of sources, Capital One is preparing to launch a team of suited collectors to visit people’s homes and offices in pursuit of missed credit card payments. The LA Times put it this way: “Credit card issuer Capital One isn’t shy about getting into customers’ faces. The company recently sent a contract update to cardholders that makes clear it can drop by any time it pleases.” Only this is not a recent update, and the credit card company claims its only using this clause in repossession efforts.
Looking for additional information about complying with FCRA? We’ve got you covered. Our Compliance Overview is an excellent resource for getting your head around the ins and outs of complying with the Fair Credit Reporting Act.
When Patrick asked me if I wanted to cover a story about debt collectors, Australia, and a sex tape I said, “Don’t even pay me for this one. The story is its own reward.” First thing: the whole saga is like a porn version of The Soprano, only with out the self-congratulatory patina that show […]
Join industry veterans Mike Ginsberg of Kaulkin Ginsberg and Rozanne Andersen of Ontario Systems as they put their unique points of view into practice examining the future of the ARM industry. The accounts receivable management (ARM) industry has undergone some major changes, which have uprooted the industry as a whole. In our recent webinar with […]
For some insight and additional debate around this topic, be sure to register for insideOperations Webinar: Best Practices in Hiring. Panelists John Burke of Sentry Credit and industry veteran Wally Steele, formerly of F.H. Cann, take on all the challenges of finding and hiring top collectors.
Find out what our experts had to say about this particular question in To the Point: Voicemails and Foti.
To confidently navigate TCPA auto dialing restrictions without sacrificing operational efficiency, organizations must rely on current and authoritative phone data insights — that’s the thesis of a recently published whitepaper by Neustar: The Neustar Guide to TCPA Risk Mitigation. Much like its cousin, the FDCPA, TCPA compliance can be a shifting goal for agencies, with what may […]