Mike Bevel is an Editor for insideARM.com. You can follow him on Twitter: @MikeBevel_iA. You can also email him about Charles Dickens, Shannen Doherty, Angela Lansbury, and "Murder, She Wrote." He lives, laughs, and loves in Rockville, Maryland. He is terrified of whales.
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To confidently navigate TCPA auto dialing restrictions without sacrificing operational efficiency, organizations must rely on current and authoritative phone data insights — that’s the thesis of a recently published whitepaper by Neustar: The Neustar Guide to TCPA Risk Mitigation. Much like its cousin, the FDCPA, TCPA compliance can be a shifting goal for agencies, with what may [...]
In a new whitepaper, published by Ontario Systems, Rozanne Andersen, Ontario Systems’ Vice President of Business Development and Chief Compliance Officer, walks readers through five tips that can help end the credit reporting nightmare for collection agencies. (There is also an accompanying webinar, scheduled for Thursday, 31 October 2013, from 2.00 p.m. – 3.14 p.m. [...]
Compliance. It’s not just a river in Eg– wait, that’s not right. Denying the importance of compliance — especially in a universe where the CFPB is immune to governmental shutdowns — is shortsighted. It’ll not only affect your bottom line, what with all the lawsuits, it can damage your reputation in the industry beyond repair. [...]
On the one hand, you have the Telephone Consumer Protection Act. If you want to call a consumer, at the minimum you need to have a clear chain of permission. On the other hand, you have these guys: NoMoRoBo. That’s the hip, fun way to say “No More RoboCalls” and it’s the latest consumer protection [...]
The high liquidity of probated estates, paired with potential brand exposure in the deceased collections space, has motivated many organizations to evaluate and implement specific strategies for identifying and servicing probate accounts. Download “Tracking Probate Activity: Portfolio Segmentation Tools for Strategic Recovery” now for strategic insight into this market segment!
The Fair Debt Collection Practices Act is a “strict liability statute.” Or, put another way: getting close won’t cut it. Which brings us to the unfortunate case of Kucker & Bruh, a Manhattan collection agency that learned a painful lesson about trusting a new client, due diligence, and how a “no policy” policy takes a bite out of an agency’s bottom line.
Our mission here at insideARM is to shift the conversation. From media attention to regulators to those awkward moments at parties where people say, “And what is it you do?” — collectors and collection agency owners can find themselves in tough positions on the Likability Scale. It’s a job that’s easily maligned, often misunderstood, and, frankly, [...]
The case had everything you’d expect a case like this to have: a disabled veteran, a collection agency, and allegations of egregious FDCPA violations. Ultimately, however, what it didn’t have was any proof. Read how a collection law firm survived allegations of egregious compliance violations.