Mike Bevel is an Editor for insideARM.com. You can follow him on Twitter: @MikeBevel_iA. You can also email him about Charles Dickens, Shannen Doherty, Angela Lansbury, and "Murder, She Wrote." He lives, laughs, and loves in Rockville, Maryland. He is terrified of whales.
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Since it’s clear that change is really the only dependable constant any ARM company can rely on, it makes sense to develop solid solutions to manage those changes. What, specifically, is your company doing to manage change, rather than being managed by change?
TekCollect, the industry’s leading accounts receivable management company, is undergoing its SSAE16 SOC 1 – Type II Audit this year. The SSAE16 SOC 1 – Type II Audit is the authoritative guideline to ensure service organizations demonstrate maximum controls and safeguards and compliance when processing customer data and financials. It is an important means for […]
Data Security and compliance play significant roles in Student Loan Collections Your clients are expecting you to conduct various audits of your processes and procedures. There’s overarching regulations like SSAE 16 and those from the CFPB. Add to those requirements from The Higher Education Act of 1964 and the Department of Education, and collecting on […]
It’s Not Just Regulators Who Expect You To Audit for Compliance Your clients are expecting you to conduct various audits of your processes and procedures. An internal audit program is the firewall between your agency’s operations and potential non-compliant actions. But what exactly is an internal audit? And what are some best practices to consider […]
The New York Superintendent of Financial Services has released a 16-question FAQ to aid debt collectors, including third-party debt collectors and debt buyers, in adhering to 23 NYCRR 1, a regulation that reforms New York’s debt collection practices.
The Compliance Professionals Forum is holding its first of a series of regional in-person meetings in Chapel Hill, North Carolina, on 13 March 2015. The event is from 10.00 a.m. – 3.00 p.m. Eastern, and will be a sales-free way for compliance professionals — and those simply tasked with compliance-related jobs — to meet and […]
“This case…goes beyond anything that the Court has seen. It represents a deliberate and transparent attempt by a sophisticated debtor to entrap a collection company into a technical violation. Even more problematically, plaintiff chose to bring this action even though there is a tape recording showing that the attempt at entrapment utterly failed.” — Judge Brian M. Cogan
The largest challenge to successful collection efforts today is outbound communications compliance. With many rules to follow, and requirements continually evolving, staying on top of the myriad pieces, components, and pitfalls can take an extraordinary amount of time.
Intelligent communications and customer self-serve, according to FICO, help you scale the shifting economic, regulatory and social environment. In today’s dynamic collections environment, traditional approaches are less and less effective. New techniques—like self-serve ways for customers to resolve delinquencies from their mobile phone—produce higher ROI for collections time, effort and expense. This whitepaper covers five […]
Have you guys had a chance to read over the recent Douglass v. Convergent decision? It’s the case where a consumer complained that the account number was visible through the envelope window. We’re asking you to weigh in with your thoughts on the decision in this week’s poll. Additionally, if you’re looking for specific operational […]