Mike Bevel is an Editor for insideARM.com. You can follow him on Twitter: @MikeBevel_iA. You can also email him about Charles Dickens, Shannen Doherty, Angela Lansbury, and "Murder, She Wrote." He lives, laughs, and loves in Rockville, Maryland. He is terrified of whales.
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In an economic climate that can be described as post-recessionary yet in sluggish recovery, the accounts receivable management industry faces unprecedented challenges Regardless of payment medium, or collections market niche, the name of the game for ARM organizations remains the same: collect outstanding debt as efficiently and cost-effectively as possible while playing by the rules. [...]
Moderator: Corey Stone, CFPB Panelists: Chad Benson, CBE Group Ian Lyngklip, Lyngklip & Associates Richard Munroe, Capital Financial Group Manuel Newburger, Barron & Newburger Denise Norgle, TransUnion What are steps collection agencies currently take when verifying disputed debts? What are the cost benefits of taking these steps? How does info degrade? Chad Benson: Complaints [...]
Moderator: Thomas Kane, FTC Panelists: Manoj Hastak, American University Loraine Lyons, FMA Alliance David Pauken, Convoke Systems Ira Rheingold, National Association of Consumer Advocates Larry Tewell, Wells Fargo Contigency collectors? Thomas Kane: What do contingency collectors typically receive? Loraine Lyons: Depends on the type of debt and the sophistication of the creditor. Name of consumer [...]
We’re all familiar with the constant challenge: being able to maximize payments while staying compliant and up to date with new rules and regulations. A solution? Speech analytics, which can help ease this challenge by analyzing every agent contact – either during or after the call – to eliminate compliance risk, improve agent performance, and [...]
This week on Downton Abbey: A guy with terrific face tattoos (“I feel these really exemplify how I’m living my Best Life Now — ™ Oprah”) named Mark Vevers, 50, lured a debt collector to his home where he then locked her in the bathroom, threatened her life, and stole £300 from her chequing account (see what I [...]
This question, and more, will be taken up by our esteemed panel of attorneys at the upcoming Ask the Attorney webinar on 25 April 2013 from 2.00 p.m. – 3.30 p.m. $89 is all you need to get a seat at this lively conversation/debate where collection industry attorneys take on your toughest operational and legal questions. [...]
Can a Medicare beneficiary’s debt be considered uncollectible if it has been referred to a collection agency? George Washington University Hospital says, “Yes, that debt should be considered uncollectible” — probably because if it were collectible, the hospital wouldn’t be sending that debt to a collection agency. So they took their “Yes” to court.
Attorney Paul A. Herman, Esq., gets asked this question a lot: “Why do collectors continue to violate the law knowing that they could be hit with a statutory penalty and have to pay the consumer’s attorney fees and costs?” And boy, does he have answers! “The bottom line is that it is still extremely profitable [...]