Author Feed Link

The mission of (ARM stands for Accounts Receivable Management – also known as “debt collection”) is to shift the public conversation about the ARM industry in order to help creditors and collection professionals reduce risk, lawsuits, and bad press; we’d like to change consumer perception that speaking with collectors should be avoided. With over 75,000 subscribers our website and newsletters reach collection agencies and law firms, debt buyers, creditors, suppliers of technology and services to these groups, regulators, industry investors, and many other interested parties. provides the most credible platform for service providers to reach potential clients, and is also uniquely qualified to help ARM businesses with their own websites, social media programs, and overall marketing strategies.

Recent Posts


insideARM Announces New Membership Director for the Compliance Professionals Forum

ROCKVILLE, MD - With the influx of demand for insideARM’s membership organization, Liz Slovenkay joins the Compliance Professional Forum (CPF) as Membership Director. Ms. Slovenkay’s all-encompassing marketing background and expertise as an effective communicator with strong project management, interpersonal, and strategic thinking skills has already translated into increased member engagement and interest in CPF. Created to work […]

Dialogue, table, discussion, round table

Ontario Systems Chief Compliance Officer Added to Arum Roundtable Presentation Roster

MUNCIE, Ind. – Ontario Systems, a leading accounts receivable technology and services provider, announced its chief compliance officer, Rozanne Andersen, has been added to the Arum Roundtable’s presentation roster today, along with marketing vice president Casey Stanley. One of several events held each year, Arum Roundtable brings together a select group of senior collections and […]


Dallas Debt Dialogue Moved to Bigger Venue; Registration Re-Opened

The Federal Trade Commission (FTC) announced yesterday that it has moved the second Debt Collection Dialogue, the “Dallas Dialogue,” to Southern Methodist University’s Dedman School of Law on September 29, 2015. The FTC switched to this larger venue because the number of pre-registrations had almost reached the maximum for the previously scheduled venue. Pre-registration, which […]

ability to pay

As Economy Improves, Collectors Need Fresher, Expanded Data Sets, TransUnion Says

How do you identify which accounts have a higher likelihood to pay? Every collections firm wants to get better at answering this question. TransUnion claims that firms can – with better, fresher account data. Scoring accounts with a broader data set and more historical data can help firms better separate the uncollectable accounts from those […]

Economic Data

Stellar Recovery Deploys Revolutionary Predictive Modeling Technology for Big Return on Investment

Since 1977 John Schanck, Chairman of Stellar Recovery, has been in the debt recovery business and has seen just about every technological advance in the industry. From automated collection systems to auto-dialers to emailing, the application of technology has proliferated through the $14 billion a year industry. But it was only after reading an article about “big data” […]


Contract Callers Goes Live with State-of-the-Art Collection System from Interactive Intelligence

AUGUSTA Ga. – Contract Callers Inc. (CCI), a leading provider of debt collection and call center services in the utility, telecom, financial services, and government sectors, has deployed Interaction Collector (formerly the Latitude software suite) from Interactive Intelligence. Interaction Collector provides comprehensive payment processing, credit reporting, dispute resolution, workflow and client reporting tools. “Interaction Collector’s […]

speech bubbles comment discussion discuss

Consumer Relations Consortium Submits Response to CFPB’s RFI on Complaint Data Normalization

ROCKVILLE, MD – Yesterday the Consumer Relations Consortium (CRC) submitted comments in response to the Consumer Financial Protection Bureau’s (CFPB) request for information (RFI) on complaint data normalization. The CRC is a group of more than 20 Larger Market Participants (LMP) in the debt collection industry who proactively engage with regulators and consumer advocacy groups […]


Executive Change: Mike Figgins Named CIO at Windham Professionals

Salem NH -  Windham Professionals is pleased to announce the appointment of Mike Figgins to Chief Information and Technology Officer.  Throughout a 25-year career, Mike successfully led software engineering, end-user computing, network engineering and telecommunications teams with a leadership style guided by key principles of transparency, clear expectations and coordinated execution.  His experience delivering software and […]

data security lock

Ontario Systems Introduces New Collection Restriction Feature Set to Artiva RM Product

Ontario Systems, a leading accounts receivable technology and services provider, announced it has introduced new patent-pending Collection Restriction functionality to its Artiva RM™ software, aimed at assisting compliance officers, managers and administrators who handle a complex hierarchy of federal/CFPB, State/Province, local and client restrictions. The enhancements will come packaged with the Artiva RM software’s most-updated […]


Helen Mac Murray, Attorney General Consultant to DBA International, Selected for Inclusion in Best Lawyers in America® 2016

Attorney Helen Mac Murray of Mac Murray, Petersen & Shuster LLP (MPS) and Attorney General Consultant to DBA International, has once again been selected for inclusion in The Best Lawyers in America® in the field of Government Relations Practice. This is Mac Murray’s second year in a row receiving this distinctive recognition. Since it was […]