The mission of insideARM.com (ARM stands for Accounts Receivable Management – also known as “debt collection”) is to shift the public conversation about the ARM industry in order to help creditors and collection professionals reduce risk, lawsuits, and bad press; we’d like to change consumer perception that speaking with collectors should be avoided. With over 75,000 subscribers our website and newsletters reach collection agencies and law firms, debt buyers, creditors, suppliers of technology and services to these groups, regulators, industry investors, and many other interested parties. insideARM.com provides the most credible platform for service providers to reach potential clients, and is also uniquely qualified to help ARM businesses with their own websites, social media programs, and overall marketing strategies.
“As a species, we’re vulnerable to hype – whether it’s diet fads or celebrity news or late night advertisements for juicers or exercise equipment. I’m sure we don’t mean to be so credulous; and yet it’s easy to be swayed, often, by the loudest voice in the room.” Maria Wacker, Vice President of New Business Development […]
The student loan market is often framed in terms of the Next Big Thing for the ARM industry. Unpaid student loans make up the highest-growth collections market in the country, topping $1 trillion in 2013. However, the market segment remains confusing for those that want a chance to work student loan paper.
Register for this complimentary webinar to learn how experts from top collections agencies around the United States are using speech analytics to enforce compliance and support other initiatives in the call center.
We asked readers, in a poll last week, how much it costs to train a new collector. There was an equal split between $2,500-$5,000 and $5,000-$7,500. Should new employees feel like they’re wearing a price tag? “Well, of course, no, not exactly,” said one anonymous hiring manager. “But it’s important that everyone involved understands the […]
Continental Service Group, Inc., d/b/a ConServe, launched a Jeans for Charity Program in 2008, and has consecutively given back to the local community by participating in a monthly campaign benefiting a diverse group of non-profit organizations. ConServe has been inspired by the generosity of their employees and will be offering a “ConServe Matching Gift Program.”
Array Services Group (Array), a leader in Revenue Cycle, Accounts Receivable and Call Center Solution Management, is looking forward to many successful charitable initiatives this year.
Vital Solutions, Inc. today announced an impressive servicing milestone: for the third year in a row it has successfully completed a Statement on Standards for Attestation Engagements (SSAE) No. 16 Service Organization Control (SOC) 1 Type 2 Report performed by Smith & Howard, P.C.
TECH LOCK President and CEO Todd Langusch, along with TECH LOCK Chief Security Officer Mike Wright announced that TECH LOCK’s corporate headquarters has moved to a Historically Underutilized Business Zone (HUBZone) in Troy, MI. TECH LOCK is also expanding its audit services to include new industry certifications, to be announced next month.
MyGovWatch.com, a website that tracks government and student loan collection services purchasing nationally, announced today that it has launched a revamped version of its Vendor Center, a feature that lets users look up price quotes, documents, and other activities of competitors.
TECH LOCK, Inc. announces that The Affiliated Group, Inc. (TAG), an industry-leading accounts receivable management company, has successfully met the stringent standards of an onsite PCI DSS audit conducted by a PCI Qualified Security Assessor (QSA).