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The mission of (ARM stands for Accounts Receivable Management – also known as “debt collection”) is to shift the public conversation about the ARM industry in order to help creditors and collection professionals reduce risk, lawsuits, and bad press; we’d like to change consumer perception that speaking with collectors should be avoided. With over 75,000 subscribers our website and newsletters reach collection agencies and law firms, debt buyers, creditors, suppliers of technology and services to these groups, regulators, industry investors, and many other interested parties. provides the most credible platform for service providers to reach potential clients, and is also uniquely qualified to help ARM businesses with their own websites, social media programs, and overall marketing strategies.

Recent Posts


DBA International Discusses Global Debt Buying Industry

Sacramento, Calif. – At Credit Today’s Collections, Debt Sale and Purchase Conference in Manchester, England on November 18, Jan  Stieger   DBA International’s Executive Director  participated on two panels:  Setting Up and Expanding into New Markets; and Consolidation, Diversification and Future of Collections Providers.  In addition Stieger participated on the judging panel for the UK’s Collections […]


DBA International Launches Version 3.1 of the Receivables Management Certification Program

In DBA International’s pursuit of continuous improvement, we are proud to announce the adoption of version 3.1 of the Receivables Management Certification Program. The Certification Program offers two distinct certification designations – the “Certified Professional Receivables Company” (CPRC) for companies and the “Certified Receivables Compliance Professional” (CRCP) for individuals. The uniform industry best practices for […]


LiveVox Presents a Follow Up to insideARM’s First Party Outsourcing Summit, Focusing on the Impacts of the TCPA into 2016

SAN FRANCISCO – LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced it will host a webinar focusing on the discussions that emerged during insideARM’s October 2015 First Party Outsourcing Dummit session, “Impact of Latest FCC Ruling on Creditor In-House and Outsourced Contact Strategies”. The event will feature the Summit’s guest […]


LiveVox Presents Canadian-Hosted Cloud Contact Center Solutions at RMA 2015

SAN FRANCISCO – LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced it will be a sponsor of this week’s RMA conference. The sponsorship will provide Canadian industry leaders the opportunity to meet one-on-one with cloud technology and operations experts to discuss how cloud is being used to solve the unique […]


Executive Change: Consumer Financial Protection Bureau Attorney James Kim Joins Ballard Spahr in NYC

Ballard Spahr is pleased to announce the arrival of James Kim, a well-known consumer financial services litigator and regulatory attorney, to our office in New York City. In addition to his experience in private practice, Mr. Kim recently served as a senior enforcement attorney with the Consumer Financial Protection Bureau (CFPB) and is uniquely positioned […]


Executive Change: Weltman, Weinberg & Reis Co., LPA Welcomes the Return of Attorney and Major Jason K. Wright

November 10, 2015 – Cleveland, OH — Weltman, Weinberg & Reis Co., LPA (WWR), a creditors’ rights firm now in its 85th year of client service, welcomes Attorney Jason K. Wright back to its Brooklyn Heights, Ohio office after his return from a 12-month-long mobilization as a Major in the United States Army at Fort Hood, located […]


New IACC Survey Asks, “What I Wish My Clients Knew, What I Wish They Told Me”

Small cracks in a company’s paper trail can be big enough for slow-to-pay debtors to slip through. A new International Association of Commercial Collectors (IACC) survey, “What I Wish My Clients Knew, What I Wish They Told Me,” suggests that by closing any gaps in record-keeping and consistently following credit and collection procedures, commercial creditors would eliminate […]

Patient Engagement

LiveVox Discusses Approaches to Optimizing Patient Engagement Strategies in a Changing Insurance Landscape

LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it will join operations experts from IHMS, in partnership with the Healthcare Financial Management Association (HFMA), to provide insights into the top insurance enrollment challenges moving into 2016 and innovative approaches to adapting existing resource to optimize patient engagement and […]


Can the American Action Network Stop the CFPB?

Americans who may have never heard of the Consumer Financial Protection Bureau (CFPB) before may have learned about it last night. The American Action Network (AAN), an advocacy group, launched a $500,000 ad campaign that ran throughout the evening on Fox Business, the host of the fourth GOP Primary debate. Additionally, the ad campaign aired during the post-debate commentary on Fox News Channel. The ad will also be online the next four weeks along with the launch of What effect the ad will have, though, is anyone’s guess.