Combing over forty years of financial services and accounts receivables management experience, Carol A. Freeland is established as a trusted consultant to the collections industry. As principal of consulting firm Acts Plus, Carol uses her experience to help clients to review, evaluate, and identify solutions in the areas of human resources, training, and compliance. In 1996, Ms. Freeland joined PRM as executive vice president and enjoyed a 12-year career with the company where her responsibilities included overseeing day-to-day operations in the areas of human relations, sales and marketing, legal and compliance, licensing, and investor relations. Ms. Freeland received her Bachelor of Science degree in Speech Pathology and Communication from Miami University in Oxford, Ohio, and her Masters degree in Public Administration from Nova University in Ft. Lauderdale, Florida. Ms. Freeland has been active in numerous community programs and boards, and served a six-year term on the International Board of Habitat for Humanity serving as its Vice-President. Ms. Freeland is also a member of ACA International, The Association of Credit and Collection Professionals, and is a member of the Asset Buyers Division committee having served as its chair. She also serves on the editorial advisory board for collector mentor.
Wellness is more than just a gym program. However it need not be expensive for the company. An expert, Carol Freeland, offers advice on getting started.
Employees cite a negative work environment as detrimental to productivity and a reason for leaving an employer. Even worse, typically the best employees are the ones who seek a better environment, leaving you with … well, those who aren’t as re-employable.
Success in the collections environment depends on continued enhancement of collector performance. The comprehensive approach to budgeting for training includes both initial and advanced training opportunities. Here are 4 steps to developing a training budget that will result in success.