Dina Sha'altiel, NCO VP, Voice of the Consumer, oversees the NCO Consumer Help Unit, which handles 40,000 incoming calls per month. Her goal is to help consumers have a positive experience with NCO. She has been part of NCO for 25 years, and has worked in the ARM industry for 29 years.
Collections can be daunting. And, increasingly, a company’s brand image in the collection process is a critical measure of success. With social media and other emerging information outlets, it is important to do the right thing the right way.