Dina Sha'altiel
VP, Voice of the Consumer
NCO Group, Inc.
Dina Sha'altiel, NCO VP, Voice of the Consumer, oversees the NCO Consumer Help Unit, which handles 40,000 incoming calls per month. Her goal is to help consumers have a positive experience with NCO. She has been part of NCO for 25 years, and has worked in the ARM industry for 29 years.
Recent Posts
Debt Collection and Brand Reputation: Four Pillars of Success
Collections can be daunting. And, increasingly, a company’s brand image in the collection process is a critical measure of success. With social media and other emerging information outlets, it is important to do the right thing the right way.