There is so much negativity in the media now between state and federal actions against collection activities.  ARM firms have also contended with the economic consequences of the virus, such as consumer spending falling abruptly, creditors potentially paring back lending, softening repayment standards and penalties, and reducing placement volume with collectors.

The U.S. ARM industry is extremely resilient in the face of hardship. We must remember that as long as consumers and businesses owe debt, there will always be a need for receivable management services.