Join TransUnion’s Javier Alvarado for a deep dive into our first-ever annual report focusing exclusively on third-party debt collection: The State of Third-Party Collections 2019: Challenges, Trends and Innovations
Key takeaways include:
• How compliance and regulation has made it tough to innovate.
• Brace yourself: The biggest expense for firms is expected to grow.
• The new, more effective consumer communication channels collectors are exploring as they await guidelines from the CFPB.
• Skip tracing? Batching? Speech analytics? The technologies forward-thinking agencies are deploying.