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TCPA Hits Close to Home: Unilateral Acts of Plaintiff Cannot Trigger Jurisdiction in Far-Flung Forums

One of the most frequent issues arising in TCPA cases is personal jurisdiction over a Defendant. This is true because calls can be made from anywhere to anywhere. And while courts generally find jurisdiction can be asserted over a corporate Defendant (the rule is different for employees) may exist where that Defendant intentionally calls into a forum in the hopes of contracting business there, the law is quite different where the consumer crosses jurisdictional bounds without the Defendant’s knowledge.

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Credit Reporting Disputes Handling and Procedures

This insideARM Tool gathers together industry intelligence along with policies and procedures from members across a variety of debt industry verticals.

These documents can be useful in: 

  • testing your current policy/procedure against others in the industry

  • testing your own business practices

  • exposing gaps in your current process

  • understanding how others are tackling this issue

  • developing your own policy/procedure from scratch.

This information is culled from insideARM members. It is not legal advice, and is not intended to be legal advice.

Don't want to spend $129? Sign up for insideARM's Research Assistant program. It's $50 a month, and you get unlimited free access to all policies, procedures, work instructions, and document packets -- plus monthly peer connections and a research team that will help you with some of your tougher questions. Sign up now!



CFPB Study of Consumer Finances Following Early Pandemic is Positive. Will Coming Months Paint a Different Story?

Yesterday the Consumer Financial Protection Bureau (Bureau) issued a report examining the early effects of the COVID-19 pandemic on consumer credit.  Based on credit record data, the Bureau’s research found that consumers have not experienced significant increases in delinquency or other negative credit outcomes since the onset of the COVID-19 pandemic.  The report focuses on mortgage, student and auto loans, and credit card accounts from March 2020 to June 2020.

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Navigating the “PayFac” Era: Rules, Regulations, and Electronic Payment Processing Requirements

16 September 2020 at 01:00 p.m.

For collection agencies, the ability to process electronic consumer payments is key to maximizing revenue recovery and competing effectively in today’s marketplace. Paper checks are relics of days long gone, post-dated checks are riddled with risk, and bank transfers make consumers nervous. In the modern digital age, card payments reign supreme.

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