Should Your Company Just Stop Credit Reporting? [Video]

Recent actions by the CFPB – including the issuance of a $19 million penalty against a company for errors in credit reporting – substantially complicated and increased the risk for creditors and debt collectors furnishing consumer information to the credit reporting agencies.

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UDAAP Frenzy: The CFPB’s Focus on Data and Why it Matters to the ARM Industry

The CFPB’s recent announcements are clear: an organization that does not protect consumer data and use it fairly violates the Unfair and Deceptive Acts and Practices Act (UDAAP). It may not be so simple though. To survive the current regulatory environment, ARM entities should pay attention to the substance of each announcement and the method by which the CFPB is expanding UDAAP.

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5th Cir. Dismisses FDCPA Case on Standing Grounds in Class Cert. Appeal

The U.S. Court of Appeals for the Fifth Circuit recently reversed the class certification order of a trial court, finding sua sponte that the plaintiff lacked standing to bring a claim against a debt collection law firm under the federal Fair Debt Collection Practices Act (FDCPA).

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Create an Empathetic Path to Cure in Collections

Emotional intelligence and making connections are at the heart of empathy. An empathetic approach to debt collection relies on the ability to recognize customer triggers. We teach this as having the awareness to understand someone’s emotions. Once you understand the emotions, you adapt your communications style to make a connection.

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County of Santa Clara Launches CSS IMPACT! Financial Cloud

SAN JOSE, Calif. -- The County of Santa Clara, the home of the “Silicon Valley”, has officially launched phase-one of the implementations of their new Cloud Collections Financial Ecosystem, a major milestone in the consolidation and integration of three disparate legacy systems to “CSS IMPACT! HD™ 2.0”. CSS, Inc., the developers of “IMPACT! HD™ 2.0,” is the leading provider of “NextGen” Cloud Financial Ecosystem platforms for enterprises and government.

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ConServe Lends Support to Ibero-American Action League, Inc. (Ibero)

ROCHESTER, N.Y. -- Continental Service Group, Inc., d/b/a ConServe, together with its team of dedicated employees, proudly supported the Ibero-American Action League, Inc. through their ConServe Cares program in July.  Additionally, the funds raised by the employees' generosity is supplemented by the organization's "Matching Gift Program."  This ongoing initiative symbolizes ConServe's commitment to its corporate mission of helping to improve the human condition.

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Complete Guide to Risk and Gap Assessments - Part 4: Turning your Risk and Gap Review into Action

22 September 2022 at 02:00 p.m.

Performing a risk and gap assessment is great, but if you don’t do anything with your results, your organization will continue to have legal and regulatory exposure. So, what should you do when your risk/gap assessment is complete? How do you shore up the gaps and minimize risk without adding additional staff? In this how-to-webinar, we’ll cover how to use your current resources to effectively turn your gap assessment into action to minimize the risk for your organization.  We’ll also answer any questions you might have too!

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