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CFPB Releases Reg F Guidance

On July 27, 2022, the Consumer Financial Protection Bureau (CFPB) provided additional Reg F guidance as a series of Frequently Asked Questions (FAQs) sorted by topic. The FAQs cover the following subjects:

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The Top 3 Strategies to Boost Post-Forbearance Returns

Over two years in, the pandemic is still creating unprecedented challenges for collections - including the arrival of new rules, new consumer demands, and the potential for a post-forbearance uptick in activity. But there is opportunity here, too. Lenders and agencies who reevaluate their strategy now can increase their chances for bringing in higher rates of return soon. Where are the best places to start? Find out in "The Top 3 Strategies to Boost Post-Forbearance Returns," a new, 3-minute article from Experian. 


Get the article here.

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CFPB Issues Record $19 Million Penalty for Credit Reporting Violations: Three Steps Your Company Must Take to Comply with the Law

On July 26, 2022, the CFPB issued a record penalty of more than $19 million against a creditor/furnisher of consumer information to the credit bureaus, alleging that the creditor failed to remedy harmful inaccuracy issues that persisted for several years[1]. The CFPB had previously issued a penalty of nearly $2 million against a debt collector that also allegedly failed to report accurate consumer information to the credit reporting agencies[2]. These two actions by the CFPB that resulted in millions of dollars in penalties provide specific guidance on steps that every company reporting consumer information to the credit reporting agencies must take to avoid.

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Crown Asset Management Celebrates Service Awards with Picnic & Ceremony

DULUTH, GA - Crown Asset Management, LLC, a receivables management and purchasing firm near Atlanta, took some time out this summer for a company picnic and service awards ceremony to celebrate the talent and tenure of numerous dedicated employees. The team continues to show up and step up every day to help grow the business and enhance the culture with professionalism and can-do attitudes.

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Fair Lending 101 for Debt Collectors [Podcast]

Please join Consumer Financial Services Partner Chris Willis and his guests and colleagues, Stefanie Jackman and Sarah Reise, as they discuss the intersection of fair lending with collections. They cover which types of processes relevant to third party debt collection could be subject to a fair lending review, the difference between disparate treatment and disparate impact, how the CFPB may review collection-related decisions, what a basic fair lending analysis may look like for collectors, the processes that are likely to be targeted for a fair lending review, and what collectors can do now to update their compliance management system and assess their operations to try and identify and mitigate potential fair lending issues.

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CFPB Encourages States to Police Credit Reporting; Targets Medical Debt, Tenant Screenings

In case you missed it, in a June 28, 2022, press release, the  Consumer Financial Protection Bureau (CFPB) announced it issued an interpretive rule (Rule) clarifying that states can police credit reporting markets. Within the Rule, the CFPB specifically encouraged states to target medical debt and tenant screenings.

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Where Proficiency Meets Efficiency: Credit Bureau Disputes Case Management Systems

Dispute volumes continue to exhaust dispute processing operations. Even highly proficient teams can be more efficient with a Disputes Case Management System (DCMS). Read on for the top four advantages of migrating to a DCMS.

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WCF 2022

5 December 2022 at 08:00 a.m.

Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer Finance 2022, December 5-7, 2022 at the Renaissance Esmeralda in Palm Springs. 

Registration is now open!

Event Details »