MCA Collection Agency Turns to Skit.ai To Automate Thousands of Collection Calls Per Day with Voice AI

NEW YORK, N.Y. -- Skit.ai, the leading provider of conversational Voice AI solutions, announced today its partnership with MCA Collection Agency, a Missouri-based third-party collection agency primarily focused on healthcare collections. By adopting Skit.ai’s industry-leading solution to automate outbound collection calls, MCA plans to address staffing shortages and maximize account penetration.

Skit.ai’s conversational Voice AI solution enables collection agencies across the U.S. to automate phone interactions with consumers, including right-party contact (RPC) verification and promise-to-pay (PTP) capture. The solution is fully compliant with federal and state regulations, enabling lenders and collection agencies to accelerate revenue recovery and grow their operations.

MCA’s leadership had been previously using a voicemail drop telephony solution to reach out to consumers and remind them of due payments. The agency’s CEO discovered Skit.ai’s technology at an industry event, during which she listened to the voicebot in action and was impressed with the solution’s ability to handle intelligent, two-way conversations with consumers.