TAMPA, Fla. -- OneTouch Direct, a global business process outsourcing company, has announced the appointment of Yvonne Torrijos as Chief Client Officer (CCO) of OTD Americas, its newest company subsidiary. Yvonne is a recognized industry leader with significant experience building long term client partnerships, developing innovative marketing and sales strategies, and driving strong revenue growth.

In the newly created Chief Client Officer role, Yvonne is responsible for global client management, ensuring clients a consistently exceptional experience integrated across the company. She will oversee all communications, marketing, and client business development for OTD Americas, with a focus on building long term client partnerships in new business verticals and services. 

"Yvonne's strategic vision and extensive experience make her an excellent addition to OTD Americas’ leadership team," said Chris Reed, OneTouch Direct’s Executive Vice President. “Her expertise cultivating high profile client relationships will be invaluable to OTD Americas’ growth and expansion.”      

With more than 30 years’ experience, Yvonne is known as the Client Champion, applying a cohesive approach across marketing, sales, client support, project launch and operations to deliver an integrated end-to-end customer experience across the organization and supporting the client goal for success. She will leverage her industry expertise to build long-term, strategic client partnerships, accelerating company growth and expansion.

“It is a privilege to take on this role at an exciting time in OTD Americas growth,” said Yvonne. “I joined OTD Americas because I could see the great potential in the Company to deliver true, sustaining value for our client partners and look forward to working with Toby and the senior management team to help lead the company to its next level of strategic growth.” 

To learn more about OTD Americas, you can reach Yvonne at yvonne.torrijos@otdamericas.com.

About OTD Americas

OTD Americas, the nearshore subsidiary arm for OneTouch Direct, provides full service contact solutions from state of the art centers in Colombia, Mexico, Asia, and Eastern Europe with the ability to build to suit upon client demand. As a contact center outsourcing company, OTD Americas offers integrated omni-channel customer engagement for customer service, collections, back office support, and custom technology solutions designed to drive exceptional customer interactions and enhance our clients’ brands. Partnering with leading global brands representing clients in Banking and Financial Services, Consumer Auto, FinTech, Healthcare, Insurance, Media, Retail and e-commerce, Technology, Telecom, and Utilities industries, OTD Americas is focused on facilitating our clients’ strategic growth with Class A workplace, leveraging exceptional employee attrition rates, and ensuring brand protection in a competitive unique cost benefit structure. Our global delivery model offers flexible onshore, nearshore, offshore, and WAHA service options spanning the US, Mexico, Colombia, Asia, and Eastern Europe. 

About OneTouch Direct

OneTouch Direct, parent company for OTD Americas, is a US based business process outsourcing company delivering best-in-class customer experiences (CX) for some of the world’s largest and most loved brands. Rooted in our passion and deep expertise, OneTouch Direct creates unified brand experiences that break the rules and foster meaningful relationships. For over 20 years, our people-centric, data driven outsourcing solutions have powered better revenues and profitability across the full customer life cycle. For more information visit https://www.onetouchdirect.com/.

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