ST. GEORGE, Utah -- TCN, the leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today its membership in the Consumer Relations Consortium’s (CRC) Innovation Council (an initiative of insideARM and the iA Institute). As a member of the council, TCN, along with a select group of senior technology, strategy, operations and compliance executives, will work to redefine the “big” technology issues impacting the collections industry, as well as share operational insights and best practices with consumer groups and regulators in an effort to implement better processes, procedures and solutions for the industry as a whole.  

“TCN is honored to be given the opportunity to serve on this distinguished council of industry-leading creditors, technology companies and large collection agencies,” said Terrel Bird, CEO and co-founder of TCN. “We are excited to be one of the very few to represent the industry and to be at the forefront of improving technology, processes and relationships for creditors, consumers and servicers alike.”

On a mission to affect reform that is progressive, practical and will enhance the consumer experience for the collection industry, the CRC is led by two steering committees: regulatory and innovation. CRC members meet three times a year to engage in substantive education and feedback sessions to provide updates and guidance on relevant CRC initiatives. Additionally, members participate in working groups throughout the year preparing policy recommendations, formulating collaborative best practices, and conducting outreach to consumer groups, think tanks and other industry stakeholders. Most recently, TCN executives participated in the CRC’s Fall 2018 Meeting to discuss hot topics and regulatory developments in the collections industry, such as effective API integration, artificial intelligence, and robocall blocking and labeling, to name a few.

“We are pleased to include TCN in the CRC’s exclusive 2019 roster of technology leaders,” said Stephanie Eidelman, CEO of the iA Institute and CRC’s Executive Director. “Part of our mission is to facilitate a collaborative discussion about where the collection industry can go – while not getting bogged down in where it can’t go. In order to do this, you need thinkers, intelligent risk takers, and knowledgeable innovators.”

With its advanced, cloud contact center technologies, TCN has served the accounts receivable management (ARM) and collections industry since 1999. TCN’s comprehensive software has been proven to increase revenue and recovery rates with its intelligent predictive dialer solution. Its intuitive solution enables collections agencies to be more personalized, perceptive, proactive and progressive when engaging with its customer base.  

To learn more about TCN’s cloud contact center technology for the collections industry, visit: https://www.tcnp3.com/call-center-solutions/collections-arm/

About TCN

TCN is a leading provider of cloud contact center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust contact center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit: http://www.tcn.com/ or follow on Twitter @tcn.


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