Autoland Expands Call Center to Support Credit Unions’ Growing Member Bases

Autoland (www.autoland.com), the nation’s oldest and most successful Credit Union auto-buying service, today announced that it is expanding its Call Center with additional personnel and soon will extend its geographic reach — to efficiently handle greater volume and to enhance the auto-buying services it provides Credit Union members.

Autoland is growing its Call Center staff by 70 percent. Currently, member service representatives are available to assist Credit Union members Monday through Friday, 6 a.m. to 9 p.m. (PDT); Saturday, 8 a.m. to 5 p.m. (PDT); and Sunday, 11 a.m. to 5 p.m. (PDT). Members can reach the Call Center by dialing 1-800-234-6999. The company also will be adding new states into its service area in the coming months, to accommodate Credit Unions that are expanding their own geographic territories.

The Call Center expansion is part of a larger initiative to enhance Autoland’s overall auto-buying service. That process began with the company’s acquisition by Zag last November, and continues with the implementation — currently underway — of Zag’s new state-of-the-art technology platform, which will enable the industry’s first end-to-end online auto-buying transaction.