From a recent Top Story, we learn that a case in California may dictate how collection agencies interact with consumers around call recordings. We wanted to check in with readers, via anonymous poll, to see what the widespread practice currently is.
If you’re looking for insight into best practices around phone calls, voicemail, Foti, etc., we recommend our To the Point: Voicemails and Foti. It distills the latest legal thinking for quick review.
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