Editor’s Note: Ontario Systems, as part of its “Play to Win” Leadership Conference yesterday in Indianapolis, brought together three members from the accounts receivable management industry to share best practices with healthcare providers on how to select, evaluate, and manage collection agency partners. Over the next three days, insidePatientFinance will present a story on each of these steps. In this article , Kevin Lonergan, CEO of Grant & Weber, offers a few key questions you can add to your already lengthy checklist of what revenue cycle managers should be putting into their RFPs.
The Request for Proposal (RFP) process is one of the best ways to find vendors who will best match your needs. By asking a few simple questions, you might gain insight into a potential partner that will help you determine if they would be a good fit.
Before selecting a collection agency partner, “You have to figure out what you want, what you need, and determine if it possible in a collaborative environment,” says Lonergan. Here a few key questions that help guide you toward the right firm for you.
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