MINNEAPOLIS, Minn. — DCM Services, the industry leader in estate account recovery solutions, this week announced the promotion of three key executives:
Tracey Bannochie is promoted to Chief Operating Officer (COO). Tracey brings over two decades of call center management experience to the DCM Services team. Her experience includes customer care through late-stage recovery operations, in addition to first-party and third-party roles. Experienced in overseeing multi-location call centers, including new center acquisitions and integration, Tracey has managed operational functions at DCMS since 2004.
DeAnna Busby-Rast is promoted to Executive Vice President (EVP) of Business Development. DeAnna is a recognized expert in the call center and receivables industry who operates as a consultative partner who seeks to understand long-term business goals and service expectations to ensure service delivery meets the highest standards of performance for our clients. DeAnna joined DCM Services in 2008 and holds more than 20 years of experience in marketing, sales, account management, and training.
Shawn Brown is promoted to Executive Vice President (EVP) and Controller. Shawn is known as an expert in facilitating annual business planning processes around strategic initiatives for sales. Shawn brings to DCM Services a high level of experience in integrating sales objectives and operational plans to support the company vision. Shawn has over 25 years of experience in the financial services industry including insurance, banking, and collections.
“Tracey, DeAnna and Shawn have all played a significant role in elevating DCM Services to its leadership position within the estate recovery market,” said Ben Boyum, Chief Executive Officer of DCM Services. “Their focus on client satisfaction through consultative partnering and operational excellence combined with the provision of value adding, innovative solutions has been and will continue to be a key differentiator for our organization.”
About DCM Services
Minneapolis-based DCM Services, is the industry leader in estate account resolution services, maximizing the value of estate portfolios across financial services, healthcare, retail, and telecom industries through innovation and performance. Its EstateWise™ Recovery Solutions offer a full range of services from proprietary web-based solutions to full outsourcing, maintaining an unmatched spectrum of innovative solutions that increase recoveries, protect brand value, and enhance survivor relationships – with respect and sensitivity. For more information on all DCM Services’ offerings, visit www.dcmservices.com.