Debunking Three Compliance Myths Regarding Texting in Collections & Recovery

Are lenders being too cautious when it comes to using texting / SMS for debt collection? Several third-party agencies with deep SMS experience say yes.

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Will the Definition of an ATDS Soon Include Text Messages?

On July 12, 2022, the House of Representatives introduced H.R. 8334 to amend the Communications Act of 1934 to prohibit the use of automated telephone equipment to send unsolicited text messages, and for other purposes.

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CFPB to Make Organizational Changes

According to media reports, CFPB Deputy Director Martinez sent a memo to staff the week of July 11th announcing the following organizational changes:

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Court Finds Entity Partnering With Medical Provider Does Not Qualify as a Debt Collector Under the FDCPA

In Palacio v. Med. Fin. Sols., No. 21 CV 1288 (N.D. Ill. June 14, 2022), the court granted summary judgment in favor of the defendant, finding that it did not qualify as a “debt collector” under the Fair Debt Collections Practice Act (FDCPA).

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Clearwater Compliance Acquires TECH LOCK

Nashville, Tenn. and Troy, Mich. --Clearwater, the healthcare industry's top-ranked Security Advisors and Consultants and Compliance and Risk Management Solution provider announced today that it has completed the acquisition of TECH LOCK, a leading provider of security management, threat detection, incident response, and compliance services. TECH LOCK operated as a subsidiary of RevSpring, a market leader in patient engagement and payment solutions. Terms of the transaction were not disclosed.

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NCB Management Services Announces Bruce Marrow to Senior Leadership Team as Senior Project Manager

TREVOSE, Pa. -- NCB Management Services, Inc., recently announced the addition of Bruce Marrow to the NCB Senior Leadership Team as the Senior Project Manager.

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Overcoming Communication Barriers to Reach Your Accounts

14 September 2022 at 02:00 p.m.

In the seven-in-seven Regulation F era, every call counts. Transformation is needed in collection practices to become more precise on how to reach consumers – and precision does not mean making just one call a day.

What if you knew who to contact; what number to use and the best time to connect with consumers?  Phone Behavior Intelligence enables organizations to plan their outreach campaigns to connect with their customers by identifying the most active numbers to call and better align with the timeframes when individual consumers are using their phones.

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