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CFPB to Make Organizational Changes

According to media reports, CFPB Deputy Director Martinez sent a memo to staff the week of July 11th announcing the following organizational changes:

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Case Study: How One Agency Increased Right-Party Contacts by 60%

New from Neustar: See the numbers behind one agency's improved manual dialing productivity (70% improvement) and right-party contacts (60% improvement). Find out how agencies can increase productivity and revenue, while maintaining strict TCPA compliance. 


Get the full case study here.

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Court Finds Entity Partnering With Medical Provider Does Not Qualify as a Debt Collector Under the FDCPA

In Palacio v. Med. Fin. Sols., No. 21 CV 1288 (N.D. Ill. June 14, 2022), the court granted summary judgment in favor of the defendant, finding that it did not qualify as a “debt collector” under the Fair Debt Collections Practice Act (FDCPA).

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Clearwater Compliance Acquires TECH LOCK

Nashville, Tenn. and Troy, Mich. --Clearwater, the healthcare industry's top-ranked Security Advisors and Consultants and Compliance and Risk Management Solution provider announced today that it has completed the acquisition of TECH LOCK, a leading provider of security management, threat detection, incident response, and compliance services. TECH LOCK operated as a subsidiary of RevSpring, a market leader in patient engagement and payment solutions. Terms of the transaction were not disclosed.

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NCB Management Services Announces Bruce Marrow to Senior Leadership Team as Senior Project Manager

TREVOSE, Pa. -- NCB Management Services, Inc., recently announced the addition of Bruce Marrow to the NCB Senior Leadership Team as the Senior Project Manager.

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CFPB Releases Reg F Guidance

On July 27, 2022, the Consumer Financial Protection Bureau (CFPB) provided additional Reg F guidance as a series of Frequently Asked Questions (FAQs) sorted by topic. The FAQs cover the following subjects:

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CFPB Issues Record $19 Million Penalty for Credit Reporting Violations: Three Steps Your Company Must Take to Comply with the Law

On July 26, 2022, the CFPB issued a record penalty of more than $19 million against a creditor/furnisher of consumer information to the credit bureaus, alleging that the creditor failed to remedy harmful inaccuracy issues that persisted for several years[1]. The CFPB had previously issued a penalty of nearly $2 million against a debt collector that also allegedly failed to report accurate consumer information to the credit reporting agencies[2]. These two actions by the CFPB that resulted in millions of dollars in penalties provide specific guidance on steps that every company reporting consumer information to the credit reporting agencies must take to avoid violations of the law.

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Overcoming Communication Barriers to Reach Your Accounts

14 September 2022 at 02:00 p.m.

In the seven-in-seven Regulation F era, every call counts. Transformation is needed in collection practices to become more precise on how to reach consumers – and precision does not mean making just one call a day.

What if you knew who to contact; what number to use and the best time to connect with consumers?  Phone Behavior Intelligence enables organizations to plan their outreach campaigns to connect with their customers by identifying the most active numbers to call and better align with the timeframes when individual consumers are using their phones.

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