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Your Problems Come on Two Legs: Managing Consumer Complaints [Podcast]

Please join Consumer Financial Services Partner Chris Willis and his guests, fellow Partner Alan Wingfield and special guest Tom Kline, as they discuss effective consumer complaint management. They’ll touch on the CFPB’s position on complaint management, the elements and benefits of an effective complaint management system, as well as the potential consequences of not having a complaint management system in place. They conclude the podcast by providing practical tips for handling consumer complaints.

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High Performance Collection Litigation: ​Five Ways Lenders Can Use Technology To Recover More

For many lenders, the collections litigation process is something of a black box: legal counsel receives pertinent files, and eventually recovered funds are received. That is all changing as lenders are now challenged with a harrowing mixture of recovery inefficiencies and increased regulation. In this new guide from Oliver, you'll learn five powerful ways your organization can use technology to make collections litigation more efficient and substantially increase recoveries, all while reducing your compliance risk. 


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Phillips & Cohen Associates Hires Saima Hassan as Director of Operations for The Estate Registry UK.

WILMINGTON, Del -- Phillips & Cohen Associates, Ltd. (PCA), the global leader in deceased account care servicing and technology solutions, servicing clients in the United States, Canada, United Kingdom, Ireland, Australia, New Zealand, Spain, and Germany, is pleased to announce that Saima Hassan has joined as the UK Director of Operations for The Estate Registry UK (TER).

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FTC Seeks Input for Potential Data Privacy and Security Rulemaking

On Aug. 11, 2022, the Federal Trade Commission issued an Advance Notice of Proposed Rulemaking seeking input that will shape potential rules “to crack down on harmful commercial surveillance and lax data security.”

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Collect Rx Joins Healthcare Revenue Cycle Leader Wakefield & Associates to Deliver Out-of-Network Solutions.

AURORA, Colo. -- Wakefield & Associates, a leading healthcare revenue cycle solutions company, announced today that Collect Rx has joined the Wakefield organization. Together, the two companies will leverage combined capabilities to provide a full spectrum of revenue cycle solutions, including Out-of-Network Claims resolution to healthcare providers across the country.

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CFPB Enters into Consent Order with Fintech Company to Resolve Alleged UDAAP Practices Arising From use of Algorithm

The CFPB announced that it has entered into a consent order with Hello Digit, LLC (“Digit”) to settle the CFPB’s claims that Digit engaged in deceptive acts and practices in connection with an automated savings tool it offered to consumers.  The settlement requires Digit to pay a $2.7 million civil money penalty and at least $68,145 in consumer redress.

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4 Vendor Management Best Practices for Collections and Recovery

Finding, vetting, and on-boarding a new collections and recovery vendor is not easy or fast. You go through the trouble of wading through all of the potential vendors, assessing them, eliminating those with any red flags, and finally committing to onboard a vendor. So, whether you are outsourcing debt collections or adding new debt collections techology, you want to make sure those hard-won vendor relationships work well for you and last a long time.

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Complete Guide to Risk and Gap Assessments - Part 4: Turning your Risk and Gap Review into Action

22 September 2022 at 02:00 p.m.

Performing a risk and gap assessment is great, but if you don’t do anything with your results, your organization will continue to have legal and regulatory exposure. So, what should you do when your risk/gap assessment is complete? How do you shore up the gaps and minimize risk without adding additional staff? In this how-to-webinar, we’ll cover how to use your current resources to effectively turn your gap assessment into action to minimize the risk for your organization.  We’ll also answer any questions you might have too!

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