Essential headlines, new reports, and best practices from insideARM.com. Got this from a friend?
Subscribe to the ARM Insider
insideARM ARM Insider

Gen Z, Trust, and the "Frictionless" Engagement Strategy of the Future

Consumers are changing. Gen Z's share of debt is growing and their engagement preferences matter more and more. Your debt collection strategy needs to follow suit. In this ranging interview with Justin Miller, President of Vital Solutions, you'll learn:

  • Why you need to - and how to - tailor your collection strategy to unique consumers, Gen Z borrowers, and digital natives;

Read the Whole Story »


High Performance Collection Litigation: ​Five Ways Lenders Can Use Technology To Recover More

For many lenders, the collections litigation process is something of a black box: legal counsel receives pertinent files, and eventually recovered funds are received. That is all changing as lenders are now challenged with a harrowing mixture of recovery inefficiencies and increased regulation. In this new guide from Oliver, you'll learn five powerful ways your organization can use technology to make collections litigation more efficient and substantially increase recoveries, all while reducing your compliance risk. 


Download the whitepaper now.
ADVERTISEMENT
Advertisement

insideARM is grateful to our 2022 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital TransUnion Provana

CFPB Warns Failure to Safeguard Consumer Data May Be Unfair Act or Practice

On August 11, the CFPB published a circular confirming that covered persons and service providers under the Consumer Financial Protection Act (CFPA) may violate the CFPA’s prohibition against unfair acts or practices when they fail to adequately safeguard consumer information.

Read the Whole Story »


Court Finds Servicer’s Neutrally-Worded Voicemail Advising of Payment Options Does Not Constitute Debt Collection

Really interesting one for the servicers and collectors out there.

Read the Whole Story »


ADVERTISEMENT
Advertisement

CFPB Prioritizing Enforcement Over Education

On August 4, Consumer Financial Protection Bureau (CFPB or Bureau) Director Rohit Chopra spoke at the Philadelphia Federal Reserve Bank’s Sixth Annual Fintech Conference, arguing that enforcement actions rather than financial literacy efforts were necessary to prevent consumer abuse.

Read the Whole Story »


Secure Payment Capture Technology Through PDCflow/PIMSWARE Partnership

OGDEN, UT – Payment communication software company PDCflow and call center software company PIMSWARE have teamed up to deliver secure capture payment technology.

Read the Whole Story »


Debunking Three Compliance Myths Regarding Texting in Collections & Recovery

Are lenders being too cautious when it comes to using texting / SMS for debt collection? Several third-party agencies with deep SMS experience say yes.

Read the Whole Story »


ADVERTISEMENT
Advertisement

WCF 2022

5 December 2022 at 08:00 a.m.

Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer Finance 2022, December 5-7, 2022 at the Renaissance Esmeralda in Palm Springs. 

Registration is now open!

Event Details »