insideARM Weekly Recap- Week of April 15, 2024

The insideARM editorial team aims to bring you the 3 things from the ARM Industry that you need to know each week. This week that included a piece about AI implementation, another state enacting a data privacy law, and the CFPB’s consumer complaint information. Keep reading for a breakdown of last week’s news and why we felt you needed to know about it.

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Attorney Issa K. Moe Rejoins Moss & Barnett

Moss & Barnett is pleased to announce that attorney Issa K. Moe has rejoined the firm.

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CFPB Publishes Consumer Response Annual Report

The CFPB published its Consumer Response Annual Report for 2023, which discusses the consumer complaints received by the CFPB in that year and how companies responded to those complaints. The CFPB monitors consumers’ complaints and companies’ responses in order to glean information about the types of challenges consumers are experiencing with financial products and services. As a part of its monitoring, the CFPB reviews a sample of complaints and company responses to ensure the responses are accurate, timely, and complete.

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Ellen Doherty Joins Spring Oaks Capital as Group’s Controller

CHESAPEAKE, Va. -- Spring Oaks Capital, LLC is pleased to announce the hiring of Ellen Doherty as Controller. Ellen will be based in the Company’s headquarters in Chesapeake, Virginia and report directly to Chief Financial Officer John McNeill.

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Kentucky Becomes 15th State to Enact a Comprehensive Consumer Data Privacy Law

Kentucky Gov. Andy Beshear on April 4 signed into law House Bill 15, the Kentucky Consumer Data Protection Act, making Kentucky the 15th state to enact a comprehensive consumer data privacy law following California, Virginia, Colorado, Utah, Connecticut, Iowa, Indiana, Tennessee, Montana, Texas, Oregon, Delaware,  New Jersey, and New Hampshire.  The law will go into effect Jan. 1, 2026.

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Is AI Right for Your Organization? 3 Questions to Consider

Discussions about implementing Artificial Intelligence seem to be everywhere these days, and the Collections Industry is no exception. Some debt collectors have been early AI adopters, yet others have chosen to sit on the sidelines and see how the landscape develops. Here are three questions to consider when evaluating whether AI is right for your organization.

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Help Wanted: Predictive, Collaborative and Intelligent Contact Data

Thursday, April 25, 2024 at 03:00 p.m.

When your contact data isn’t meeting expectations, your organization lags behind. In this webinar by TransUnion, we'll discuss transformative technologies to make your data smarter and more strategic to optimize customer communications.

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