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Kentucky Becomes 15th State to Enact a Comprehensive Consumer Data Privacy Law

Kentucky Gov. Andy Beshear on April 4 signed into law House Bill 15, the Kentucky Consumer Data Protection Act, making Kentucky the 15th state to enact a comprehensive consumer data privacy law following California, Virginia, Colorado, Utah, Connecticut, Iowa, Indiana, Tennessee, Montana, Texas, Oregon, Delaware,  New Jersey, and New Hampshire.  The law will go into effect Jan. 1, 2026.

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Offering consumers the option to communicate via their preferred channels is crucial.  

Industry-leading agencies have been using Interactive Assistants powered by Conversational AI to automate collection calls with consumers across multiple channels—voice, email, chat, and text. In this new white paper from, you'll learn:  

  • What industry leaders who have been using Conversational AI are saying  
  • What the latest regulatory updates mean for Conversational AI users  
  • How AI can help you reduce delinquencies and charge-offs and collect faster  
  • The benefits of adopting AI now vs. Later  

Download Now. 


insideARM is grateful to our 2024 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital

Is AI Right for Your Organization? 3 Questions to Consider

Discussions about implementing Artificial Intelligence seem to be everywhere these days, and the Collections Industry is no exception. Some debt collectors have been early AI adopters, yet others have chosen to sit on the sidelines and see how the landscape develops. Here are three questions to consider when evaluating whether AI is right for your organization.

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insideARM Weekly Recap- Week of April 8, 2024

Our team at insideARM tries to pick the one piece of news those in the ARM industry need to know each day to keep up to date with the changes in debt collection. Last week we did just that, bringing you an article about the future of medical debt in California, a key 5th Circuit decision for FDCPA cases, and a breakdown of the myriad of activity from the CFPB in the month of March. Here's our recap of the weekly news and why we felt you needed to see it.

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CFPB Bites of the Month - March 2024 - Here Comes the Sun and the CFPB

The CFPB continued their busy 2024 with a lot of activity in March. In this article, we'll share some of our top CFPB "bites" of the month so you can stay on top of recent developments.

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5th Circuit Reverses Judgment in FDCPA Case

Recently, the U.S. Court of Appeals for the Fifth Circuit ordered an FDCPA case to be reversed and remanded after the U.S. District Court for the Eastern District of Louisiana granted a motion for summary judgment.

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Kredit Achieves SOC 2 Type 1 Compliance for Superior Data Security

NEW YORK, N.Y. - Kredit, the leading centralized debt resolution platform and network, is thrilled to announce that it has successfully achieved SOC 2 Type 1 compliance. This significant milestone demonstrates the company's commitment to maintaining the highest standards in data security and protection for its customers.

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Help Wanted: Predictive, Collaborative and Intelligent Contact Data

25 April 2024 at 03:00 p.m.

When your contact data isn’t meeting expectations, your organization lags behind. In this webinar by TransUnion, we'll discuss transformative technologies to make your data smarter and more strategic to optimize customer communications.

Event Details »