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Chopra and Slaughter Dissent to FTC's Settlement With Zoom Provides Window to What's Coming

Earlier this week the Federal Trade Commission (FTC) announced its final settlement with Zoom Video Communications, Inc. (“Zoom”) over allegedly misleading consumers about the security of, among other things, Zoom meetings.[1]  The positions taken by former Commissioners Chopra (Biden's pick to run the CFPB) and Slaughter (now Acting FTC Chair) provide a window into the policy direction we are likely to see in the coming years.

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Secret Sauce: How the Behavior Change Cycle Will Improve Call Center Sales Success

Companies invest millions each year to optimize their call center sales and collections processes and results, yet research shows that many collections agents are not actually doing the basic things all these carefully crafted workflows expect them to do. In this new, free whitepaper from VoiceOps, learn about 5 key steps you can use right now to improve adherence to your collections process across your call center floor and boost your sales. Get the insight you need right now.
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What Has Driven the Increase in Complaints to the CFPB and What Should They Do About it?

It’s convenient for consumer groups and legislators to point to the complaint statistics published by the Consumer Financial Protection Bureau to justify the need for increased regulation. As a consumer myself, I appreciate the data-driven approach. But since the seven-years-in-the-making debt collection rule is now under scrutiny, it’s worth taking a look at the numbers. What they show me is the clear need to focus on three areas.

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More Growth at Velo Law

GRAND RAPIDS, Mich. -- Velo Law announced today a long-awaited merger with the law firm of VanHattum & Associates.  Velo Law, a leading collection agency and law firm operating in Michigan, Ohio, Indiana, and Montana, continues to expand serving the accounts receivable needs of businesses in key industries.

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Universal Fidelity's Jessica Hearn Named Majority Owner and CEO

KATY, Texas -- Universal Fidelity LP (UFLP) is proud to announce Jessica Hearn as majority owner and CEO.  We are pleased that UFLP is now certified as a Women-Owned Small Business by the Small Business Administration (SBA) under the WOSB program. UFLP is celebrating 30 years in the accounts receivable management (ARM) and call center industry this February. 

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“You Hurt My Feelings!” An Examination of Emotional Distress Damages under the FDCPA

In December 2020, the United States Court of Appeals for the Seventh Circuit issued six opinions addressing Article III standing issues related to violations alleged under the Fair Debt Collection Practices Act (“FDCPA”). These opinions revisit the Supreme Court’s decision in Spokeo, Inc. v. Robins and clarify that a plaintiff in an FDCPA case is required to provide proof of a concrete injury in fact to establish Article III standing.

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AG of New York Extends Debt Collection Suspension for 10th Time

Citing impacts from the spread of the coronavirus disease, New York Attorney General Letitia James announced yesterday that the state has renewed, for the 10th time, an order to halt the collection of medical and student debt owed to the state of New York.

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Women in Consumer Finance 2021

6 December 2021 at 10:00 a.m.

Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer Finance 2021 – a virtual and in-person conference and networking experience for ALL women in consumer finance.

Event Details »