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Technology is Key to Compliance & Self-Service: An Interview with Finvi

Whether we see economic growth or a recession, organizations in the ARM industry will need to rely on technology to scale their operations accordingly. Where should collections & recovery executives focus when it comes to investment in technology?

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A digital debt collection future: Maximizing collections and staying compliant

The faster and more effective you make your processes, the better they can be automated and replicated. And connecting with the consumers in the way they prefer can reduce friction and increase returns. But, tight compliance rules leave little room for error. In this new whitepaper from Experian, find out why expanding your digital and automation strategy is the only way forward, and how Experian’s data, tools and services can help you develop an optimized collections strategy through each phase of the collections lifecycle.


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insideARM is grateful to our 2022 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital TransUnion Provana

Midland Credit Management Names ProVest Partner of the Year

TAMPA, Fla. -- Midland Credit Management, an Encore Capital Group Company, named ProVest LLC its Top Internal Legal Partner. ProVest was honored at the 2022 Fall National Creditors Bar Association Conference in Tampa, Fla. Midland annually recognizes only one vendor with this prestigious award

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Only Consumers Can Enforce FDCPA’s Third-Party Disclosure Provisions, Eight Circuit Holds

A bankruptcy attorney received a dunning letter from a debt collector, identifying him as the attorney for the consumer named in the letter. Unable to recognize the consumer’s name, the attorney searched his records and determined that he had never represented the consumer.

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Eleventh Circuit Vacates Dismissal of FDCPA Case and Finds that Wasted Time and Emotional Distress Can Confer Article III Standing

In an unpublished, per curiam decision, the Eleventh Circuit found that wasted time and loss of sleep can confer Article III standing. See Toste v. The Beach Club at Fontainebleau Park Condominium Assoc., Inc., et al., No. 21-14348, 2022 WL 4091738 (11th Cir. Sept. 7, 2022). In Toste, the plaintiff fell behind on his monthly payments to his condominium association and the matter was referred to the defendants for collection.

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Three Tips for Successful Automated Debt Collections (sponsored)

Automation, artificial intelligence and machine learning are at the forefront of the continued digital transformation within the world of collections. And organizations from across industries — including healthcare, financial services and the public sector — are learning how automation can improve their workflows and collection efforts.

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State Attorney General Calls on CFPB to Heed Fifth Circuit’s Ruling in Community Financial Services Association of America

In response to the Fifth Circuit’s ruling in Community Financial Services Association of America, Ltd. v. Consumer Financial Protection Bureau (CFSA) that the Consumer Financial Protection Bureau’s (CFPB) funding mechanism is unconstitutional, West Virginia Attorney General Patrick Morrisey sent a letter on October 24th to the CFPB, calling its continued operations into question and foreshadowing potential state challenges to its actions. While some state AGs and financial regulators are likely to help offset any reduction in CFPB activity through their own investigations and coordination with the CFPB, the dark cloud of the CFSA opinion hangs over the agency.

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Complete Guide to Risk and Gap Assessments - Part 5: Maintain Your Progress - Don’t Skip the Audit

29 November 2022 at 02:00 p.m.

Concluding a risk and gap assessment is something to celebrate. They are a lot of work. Full stop. However, if you don’t set up a proper auditing plan, you’ll need to perform another risk and gap assessment sooner rather than later. A robust auditing procedure that includes remediation plans and keeping your C-suite informed will allow you to build off your recent analysis, so you won’t have to do another one before you know it.

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