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Sixth Circuit: “Cease” Requirement Includes Third Party Activities Put Into Action by Debt Collector

The Sixth Circuit released a decision in Scott v. Trott Law, P.C., No. 18-1051 (6th Cir. Jan. 11, 2019) where the court clarified what it means for a debt collector to “cease collection activity” after receiving a dispute from a consumer. According to the court, it is not enough that the debt collector itself stop whatever it is doing to collect a debt. Ceasing collection activity also requires the debt collector to put a stop to any activities performed by third parties that the debt collector set in motion prior to receiving the dispute.

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New whitepaper: Better data, better contact rates

Collections organizations rely on compiled credit bureau and demographic information for their contact strategies, but these methods have drawbacks: stale data, major gaps in coverage, and lack of any true insight into phone behavior. With this free whitepaper from Neustar, learn how collections organizations can significantly improve their contact rates with better information, such as:

  • Unique phone intelligence on activity and usage, to improve outbound dialing efficiency and right-party contact rates

  • Insights into when phones are most active, by day and by hour

  • Solutions to mitigate call-blocking and spam-mislabeling, and to ensure consistent caller ID display

Download the whitepaper for FREE right here.


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Regulators Urge Financial Institutions to Work with Borrowers Impacted by Shutdown

On Friday, the Consumer Financial Protection Bureau (CFPB) issued a joint press release with several other regulators urging financial institutions to work with borrowers affected by the government shutdown.

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Women in Consumer Finance Conference 2019

11 December 2019 at 06:00 p.m.

Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer Finance – a conference and networking event for ALL women in consumer finance.

Event Details »


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