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CFPB Ratifies its Pre-Seila—But What Does That Mean?

After the U.S. Supreme Court dropped its Seila decision, it left many people and businesses on all sides of the aisle scratching their heads. All of the sudden, a million questions popped up. In an effort to provide some clarity, the Consumer Financial Protection Bureau (CFPB) issued a ratification of its prior actions. The ratification is scheduled to be published in the Federal Register tomorrow.

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Lessons Learned from COVID-19: Taking a Digital-First Approach to Today’s New Environment

Aug 6, 2020 1:00 PM Eastern


In the wake of the COVID-19 outbreak, SMS and digital channels played a significant role in reshaping workflows for newly remote teams. While many onsite operations shifted to “work from home” plans, digital channels helped businesses maintain agent efficiency and deflect high call volumes while simultaneously increasing the customer experience. With many executives considering making work from home a standard operating procedure, there is no doubt that digital channels will continue to become a common feature of the next generation contact center.


Join our upcoming webinar as financial services and technology experts from Hunter Warfield and LiveVox discuss the survey findings, lessons learned, and top best practices to optimize digital engagement in today’s new environment.


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TCPA Plaintiffs’ Lawyers Continue to Get Slapped Around in RICO Conspiracy Case

Better bust out the popcorn—the Navient Solutions, LLC v. Law Offices of Jeffrey Lohman, P.C. case is still as crazy as ever. We’ve been chronicling this drama for several months now, and the court continues to absolutely skewer these TCPA plaintiff-lawyers, who are sitting the other side of the V for a change.

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iA Strategy & Tech (a virtual conference)

21 July 2020 at 12:00 p.m.

Engage in a masterclass in collections strategy. Experience the newest in industry tech.

You can't separate optimized strategy from tech. That's why, at iA Strategy & Tech, you'll hear from credit and collections strategy experts with the broadest, most data-informed and practical points-of-view, plus you'll get to vet innovative, applicable new technology. Best of all, no travel required.

iA Strategy & Tech will take place July 21st through the 23rd - at your desk.

Event Details »


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