California Joins 11 Other States Seeking an End to Adversarial Relationship With Department of Education

During the Trump administration, the Department of Education (ED) and state regulators developed a frosty relationship. For those who like to think of things in pop culture terms, the connection has been more Taylor/Kanye and less Simon/Daphne.

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What You Need to Know About Caller ID Authentication

Rebekah Johnson, CEO, and Anis Jaffer, Chief Product Officer of Numeracle host a live Q&A podcast series covering all things related to call center communications, including call delivery, STIR/SHAKEN, caller ID technology, TRACED Act, brand identity, and more. In the episode below (transcript edited by insideARM; listen to the full episode here), they define caller ID authentication as required by the TRACED Act and explain how this relates to STIR/SHAKEN. In other words, how do you get that green "checkmark" to show up on your call to a consumer?

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Consumer Relations Consortium Submits Comments to California DFPI Regarding Debt Collection Rules

On March 8, 2021, the Consumer Relations Consortium (CRC) responded to the California Department of Financial Protection and Innovation’s (DFPI) request for comment regarding the implementation of the California Consumer Financial Protection Law (CCFPL). Consistent with what appears to be a trend by individual states to create mini versions of the CFPB, California has enacted the CCFPL, which may ultimately affect receivables management entities across the industry.

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Nevada Extends Work From Home Until May 31, 2021

On March 5, 2021, Nevada’s Department of Industry and Financial Institutions Division provided guidance to Collection Agency Licensees and Registrants allowing the employees of licensees and registrants to work from home until May 31, 2021.  The full text of the guidance is below.

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CFPB Debt Collection Rule Alert: 11 Whopping Misstatements You Need to Know About

As a passionate advocate for the accounts receivable management (ARM) industry, I have a growing concern about the misinformation flooding the marketplace related to the requirements of Regulation F in the final Consumer Financial Protection Bureau (CFPB) debt collection rule. Frankly, I’m shocked and dismayed by the ads, blogs, and webinars I’ve encountered that are proselytizing bad information about the most important, game-changing document to impact the third-party debt collection industry since 1977.

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Mourning the Loss of Henry “Hank” D. Markowe (11/26/33 – 03/04/21)

FMS Inc., Partners, Work Associates, and Family are deeply saddened to announce the passing of our dear friend and mentor Hank Markowe.

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Regulation F: Lawsuit Vulnerabilities for the Collection Industry

18 March 2021 at 01:00 p.m.

As much as collection agencies are poring over Reg F to make sure their compliance and operations are in line with the CFPB's new rule, consumer attorneys have been just as busy.

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Free Reports and Webinars

from insideARM.com

» Prioritizing Regulation F Changes in Q1 & Q2

» Why Customers Won’t Take Your Call

» Why Agents Fail: A Contact Center Survey for Understanding Mistakes During Calls

» A Summary of Regulation F and Its Changes to the FDCPA

» Secret Sauce: How the Behavior Change Cycle Will Improve Call Center Sales Success

» 8 Requirements Your Payment Provider Must Have in the ARM Industry

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