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Who Regulates The Regulators? Ed Perlmutter – A New ARM Influencer

The power in Washington, DC is shifting . . . quickly, but the Democratic stronghold on Congressional oversight of the CFPB remains steady.  Maxine Waters (D-CA), Chairwoman of the House Committee on Financial Services recently announced new Subcommittee Chairs for the 117th  Congress, appointing  Ed Perlmutter (CO-7) as the new Chairman of the Subcommittee on Consumer Protection and Financial Institutions (CPFI).  House Rules give this position significant influence over the CFPB and ARM industry.

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Secret Sauce: How the Behavior Change Cycle Will Improve Call Center Sales Success

Companies invest millions each year to optimize their call center sales and collections processes and results, yet research shows that many collections agents are not actually doing the basic things all these carefully crafted workflows expect them to do. In this new, free whitepaper from VoiceOps, learn about 5 key steps you can use right now to improve adherence to your collections process across your call center floor and boost your sales. Get the insight you need right now.
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NCB MRS Crown Asset Management Spring Oaks Capital

California’s Version of the CFPB Is Investigating a Dozen Debt Collectors —And This is Just the Start

With Democrats in control of the White House, Senate and House of Representatives, consumer financial services companies are understandably anxious about the regulatory environment.

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Crown Asset Management, LLC (CAM) Today Announced the Promotion of Five Team Members

DULUTH, Ga. Crown Asset Management, LLC (CAM) Today Announced the Promotion of Five Team Members.

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CFPB's Acting Director Uejio Sends Message to Staff, Signaling Changes to Come

Yesterday, Consumer Financial Protection Bureau Acting Director Dave Uejio sent a note to employees to communicate that there would be new priorities and a new vision of consumer protection coming soon. Here is the full text of the letter:

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CAS Anticipates Robust M&A Market for Outsourced Business Services in 2021

Despite the horrific impact caused by the pandemic, the U.S. Tech-Enabled Outsourced Business Services (OBS) sector fared surprisingly well in 2020. This can be attributed in part to support from stimulus funding, combined with client and government willingness to allow vendors to provide their services remotely.

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An Honest Discussion on the Impact of Cancelling Student Loan Debt

Addressing the student loan debt has taken on even greater urgency since the advent of the COVID crisis. Several stimulus proposals call for the cancelation of all or up to $50,000 of student loan debt, but would such relief help or hurt the economy?

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Women in Consumer Finance 2021

6 December 2021 at 10:00 a.m.

Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer Finance 2021 – a virtual and in-person conference and networking experience for ALL women in consumer finance.

Event Details »