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$225,000 Punitive Damages Award Upheld Where Creditor Repeatedly Contacted Customer After Being Notified of Attorney Representation

Earlier this year, a district court for the Middle District of Florida upheld a jury award of $225,000 in punitive damages in a debt collection case finding the defendant’s conduct “reprehensible” based on the physical harm caused to the plaintiff, the defendant’s indifference or reckless disregard of the harm it caused to the plaintiff, the plaintiff’s financial vulnerability, and the defendant’s repeated actions.

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Collections Industry Increasing Communications Channels, Diversifying Areas of Business

CHICAGO, Ill. -- While nearly all (98%) third-party collections companies use letters to reach consumers, just 40% have adopted text or SMS messaging to consumers—compared to 37% that were using text in 2022. However, last year, 34% indicated they would start using text messaging within the coming two years, suggesting economic headwinds have stalled companies’ planned investments in communications technologies.

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Sigma Connected Group announces entry into US market

British outsourcing organization has announced its expansion into the United States as it secures its first two new clients in the country.

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CRC to NYC DCWP: Proposed Rule Misses the Mark, is Unclear, and Will Harm Consumers

The New York City Department of Consumer and Worker Protection (DCWP) continued its years-long attempt to update its Rules Related to Debt Collection (Rule). According to the Consumer Relations Consortium (CRC), the proposed update will create unnecessary consumer confusion, unreasonably burden debt collectors with little to no countervailing benefit to consumers, and create other negative unintended consequences.

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Executive Appointment: Phillips & Cohen Promotes Saima Hassan to Global Chief Of Staff

WILMINGTON, Del -- Phillips & Cohen Associates, Ltd. (PCA), the global leader in deceased account care servicing and estate technology solutions, servicing clients in the United States, Canada, United Kingdom, Ireland, Australia, New Zealand, Spain, and Germany is pleased to announce the promotion of Saima Hassan to Chief of Staff to the CEO.

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Appeals Court Could Overturn Credit Card Dispute Provisions For All Issuers

A case pending in the Fourth Circuit Court of Appeals could upend the enforceability of dispute provisions found in a majority of consumer credit card agreements used by nearly every issuer in the United States today.  The Plaintiff in the Bailey matter asserts that both the arbitration agreement and the class action waiver provisions in her typical credit card contract are not binding agreements because the creditor could modify the terms. The Federal District Court denied the creditor’s motion to arbitrate the case which prompted an interlocutory appeal to the Fourth Circuit Court of Appeals.

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