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Appeals Court Could Overturn Credit Card Dispute Provisions For All Issuers

A case pending in the Fourth Circuit Court of Appeals could upend the enforceability of dispute provisions found in a majority of consumer credit card agreements used by nearly every issuer in the United States today. The Plaintiff in the Bailey matter asserts that both the arbitration agreement and the class action waiver provisions in her typical credit card contract are not binding agreements because the creditor could modify the terms. The Federal District Court denied the creditor’s motion to arbitrate the case which prompted an interlocutory appeal to the Fourth Circuit Court of Appeals.

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How does Conversational Voice AI handle collection calls?

Listen to a phone conversation between a consumer and Skit.ai’s Voice AI addressing an outstanding debt. Learn how Voice AI handles state-of-the-art collection calls:

  • Intelligent and effective conversations

  • Rigorous compliance with regulations

  • 100% account penetration

  • Automated right-party contact (RPC)

Experience Skit.ai’s solution in action now.
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insideARM is grateful to our 2024 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital

January Closes a $12 Million Series B to Help Americans Get Out of Debt.

NEW YORK, N.Y. -- January Technologies, Inc. (“January”) announced that it has raised $12 million in Series B financing, preempted and led by existing investor IA Ventures. Existing investors Brewer Lane Ventures, Third Prime, and Reciprocal Ventures, along with new investors such as Upper90, Shrug Capital, and numerous strategic angel investors, joined IA Ventures in the current round. The current round follows January’s $10 million Series A fundraise in 2022.

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CFPB Bites of the Month - November 2023 - Giving Thanks to the CFPB

The CFPB had a busy November. In this article, we'll share some of our top CFPB "bites" of the month so you can stay on top of recent developments.

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IC System Becomes DebtNext’s First Accredited Partner

ST. PAUL, Minn-- IC System is proud to announce that DebtNext has made our company the inaugural member of its dPlat Partner Accreditation Program. As the first accredited company under the new program, IC System is a trusted partner for creditors looking to select a collection agency and integrate their past-due inventory using DebtNext's comprehensive recovery management platform.

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CFPB’s Language Access Plan breakdown for consumers with limited English proficiency

On November 15, the CFPB issued a report, titled “The CFPB Language Access Plan for consumers with limited English proficiency,” on expanding consumer needs in the financial marketplace for individuals with limited English proficiency. The CFPB released this report consistent with the mandates under E.O. 13166 to “educate and empower all consumers, provide information and assistance to traditionally underserved consumer and communities, enforce fair lending laws, and promote an equitable workforce for all consumers.”

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Executive Appointment: Phillips & Cohen Announces The Hiring Of Robert Husband As Global Chief Financial Officer

WILMINGTON, Del. --November 2023 – Phillips & Cohen Associates, Ltd. (PCA), the global leader in deceased account care servicing and technology solutions, servicing clients in the United States, Canada, United Kingdom, Ireland, Australia, New Zealand, Spain, and Germany is pleased to announce the appointment of Robert Husband as Global Chief Financial Officer.

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ARM Industry Legal Trends to Know Now

TOMORROW! December 5, 2023 at 02:00 p.m.

The legal landscape in the ARM industry is constantly changing. It can be difficult to wade through it all and determine what is important and what steps need to be taken to stay ahead of the curve.

Event Details »