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CFPB Fall 2023 Rulemaking Agenda Indicates Imminent Issuance of Final Credit Card Late Fees Rule and Proposed Rules on Overdraft and NSF Fees

The CFPB has released its Fall 2023 rulemaking agenda as part of the Fall 2023 Unified Agenda of Federal Regulatory and Deregulatory Actions.  The agenda’s preamble indicates that “[t]he Bureau reasonably anticipates having the regulatory matters identified [in the agenda] under consideration during the period from November 2023 to October 2024.”

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For third-party collectors, 2023 was a mixed bag.

Explore the year in detail with this new, in-depth market report from TransUnion, prepared in collaboration with research firm Datos Insight. You'll find insights into ​the trends, challenges and innovations reshaping third-party collections. ​Learn more about what’s currently going on in the industry, where we go from here and how you can best position your organization for the future.


Get the free report here.

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Successfully Transform Your Phone Channel Collections Training for Remote Agents

See how collections training programs can use real-world activities and empathy to boost learning outcomes, customer satisfaction and collections performance.

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Glass Mountain Capital Appoints Diane Margolin as New Vice President of Business Development

SCHAUMBURG, Ill.--  Glass Mountain Capital, a leader in the accounts receivable management and capital recovery industry, is proud to announce the appointment of Diane Margolin as its new Vice President of Business Development. With over 20 years of exceptional experience in business development, Diane brings a wealth of knowledge and expertise to Glass Mountain Capital.

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Minnesota Amends Health Care Provision in Extensive New Law that Affects Debt Collection

On November 9, the State of Minnesota enacted Chapter 70--S.F.No. 2995, a large bill to amend certain sections of its current health care provisions. The bill covers extensive changes to healthcare provisions, from prescription contraceptives, hearing aids, mental health, long COVID, and childcare, among many others.

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District Court Grants MSJ for Debt Collector in FDCPA Case Based on Interest Rate in Payment Plan

On November 29, the U.S. District Court for the Eastern District of New York granted summary judgment in favor of a debt collector (defendant) under the FDCPA, holding that the defendant’s collection letter was not misleading.

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Frost Echols, LLC Welcomes Jesse “Jay” Tillman To Firm

ROCK HILL, S.C. -- Frost Echols, LLC welcomes Jesse “Jay” Tillman, III as an attorney in our Rock Hill, SC office. Jay has an impressive background as a commissioned officer in the U.S. Navy flying EA-6B Prowlers in Operation Desert Shield and post-Desert Storm operations. Most recently, Jay was a Deputy Commissioner for the North Carolina Industrial Commission where he was originally appointed in August of 2015 and reappointed in 2021. Jay is admitted to practice in both North Carolina and South Carolina, the U.S. District Courts of North Carolina, the U.S. Fourth Circuit Court of Appeals, and the U.S. Supreme Court.

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