Essential headlines, new reports, and best practices from insideARM.com. Got this from a friend?
Subscribe to the ARM Insider
insideARM ARM Insider

Successfully Transform Your Phone Channel Collections Training for Remote Agents

See how collections training programs can use real-world activities and empathy to boost learning outcomes, customer satisfaction and collections performance.

Read the Whole Story »


How does Conversational Voice AI handle collection calls?

Listen to a phone conversation between a consumer and Skit.ai’s Voice AI addressing an outstanding debt. Learn how Voice AI handles state-of-the-art collection calls:

  • Intelligent and effective conversations

  • Rigorous compliance with regulations

  • 100% account penetration

  • Automated right-party contact (RPC)

Experience Skit.ai’s solution in action now.
ADVERTISEMENT
Advertisement

insideARM is grateful to our 2024 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital

Glass Mountain Capital Appoints Diane Margolin as New Vice President of Business Development

SCHAUMBURG, Ill.--  Glass Mountain Capital, a leader in the accounts receivable management and capital recovery industry, is proud to announce the appointment of Diane Margolin as its new Vice President of Business Development. With over 20 years of exceptional experience in business development, Diane brings a wealth of knowledge and expertise to Glass Mountain Capital.

Read the Whole Story »


Minnesota Amends Health Care Provision in Extensive New Law that Affects Debt Collection

On November 9, the State of Minnesota enacted Chapter 70--S.F.No. 2995, a large bill to amend certain sections of its current health care provisions. The bill covers extensive changes to healthcare provisions, from prescription contraceptives, hearing aids, mental health, long COVID, and childcare, among many others.

Read the Whole Story »


ADVERTISEMENT
Advertisement

District Court Grants MSJ for Debt Collector in FDCPA Case Based on Interest Rate in Payment Plan

On November 29, the U.S. District Court for the Eastern District of New York granted summary judgment in favor of a debt collector (defendant) under the FDCPA, holding that the defendant’s collection letter was not misleading.

Read the Whole Story »


Frost Echols, LLC Welcomes Jesse “Jay” Tillman To Firm

ROCK HILL, S.C. -- Frost Echols, LLC welcomes Jesse “Jay” Tillman, III as an attorney in our Rock Hill, SC office. Jay has an impressive background as a commissioned officer in the U.S. Navy flying EA-6B Prowlers in Operation Desert Shield and post-Desert Storm operations. Most recently, Jay was a Deputy Commissioner for the North Carolina Industrial Commission where he was originally appointed in August of 2015 and reappointed in 2021. Jay is admitted to practice in both North Carolina and South Carolina, the U.S. District Courts of North Carolina, the U.S. Fourth Circuit Court of Appeals, and the U.S. Supreme Court.

Read the Whole Story »


Judge Dismisses FDCPA Case Alleging Violations Based on Undated Model Validation Notice

On November 20, a judge for the Southern District of New York granted a motion to dismiss a Fair Debt Collection Practices Act (FDCPA) class-action holding that a simple lack of a date on a model validation notice did not amount to a violation of the statute because it was not confusing to the least sophisticated consumer.

Read the Whole Story »


ADVERTISEMENT
Advertisement